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Aspiring Expert
687 Views
Message 1 of 11

Wednesday morning before 09:00 and no engineer till next Monday

This morning at 08:30 my infinity 2 died, no dsl light but line works.

 

Called them after doing the normal checks but they say an engineer is needed and next Monday is the earliest.

 

No other bt Wi-Fi in range so on my mobile.

 

Such a long wait for an engineer 😞

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10 REPLIES 10
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Distinguished Sage
Distinguished Sage
682 Views
Message 2 of 11

Re: Wednesday morning before 09:00 and no engineer till next Monday

Its three working days for residential faults.

Thursday

Friday

Monday

 

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Highlighted
Aspiring Expert
618 Views
Message 3 of 11

Re: Wednesday morning before 09:00 and no engineer till next Monday

I don't think I can post a screen dump but at the BT site it says I have an open fault but when you open the page there is no fault date, fault number or anything.

I hope the openreach guy has more info than I have received.
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Distinguished Guru
609 Views
Message 4 of 11

Re: Wednesday morning before 09:00 and no engineer till next Monday

Have you tried a factory reset of the hub?
http://bt.custhelp.com/app/answers/detail/a_id/11386/~/how-do-i-reset-my-bt-home-hub-to-its-factory-...

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Aspiring Expert
605 Views
Message 5 of 11

Re: Wednesday morning before 09:00 and no engineer till next Monday

My HH5 and Openreach modem both report no dsl 😞

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Highlighted
Distinguished Guru
601 Views
Message 6 of 11

Re: Wednesday morning before 09:00 and no engineer till next Monday

Fair enough 😉
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Aspiring Expert
589 Views
Message 7 of 11

Re: Wednesday morning before 09:00 and no engineer till next Monday

Screenshot_2015-02-27-10-21-59.jpgDetails of my fault.

 

Is a normal problem with BT?

 

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Aspiring Expert
547 Views
Message 8 of 11

Re: Wednesday morning before 09:00 and no engineer till next Monday

Well an engineer did come at about 11:40, tested my home end and my modem which were all okay.

 

He then went to the cabinet and it seems the fault was at that end.

 

All tests past but at the moment my speed test results are even slower than before.

 

I assume the circuit is back in training mode?

 

 

 

 

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Highlighted
Distinguished Guru
538 Views
Message 9 of 11

Re: Wednesday morning before 09:00 and no engineer till next Monday

If you're using the HH5 on it's own can you post the Helpdesk info please?

 

Otherwise can you post the IP Profile?

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If you found this post helpful, please click on the star on the left
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Aspiring Expert
467 Views
Message 10 of 11

Re: Wednesday morning before 09:00 and no engineer till next Monday

My speed seems to be much the same as before now except my HH5 seems to keep doing the same command every 30 mins

 

Under log type TRO69 I am getting this...

 

11:01:43, 04 Mar.(61428.980000) CWMP: Set Parameter by TR069 Success
11:01:22, 04 Mar.(61407.670000) CWMP: Set Parameter by TR069 Success
11:01:20, 04 Mar.(61405.950000) CWMP: Set Parameter by TR069 Success
11:00:55, 04 Mar.(61380.640000) CWMP: Set Parameter by TR069 Success
10:31:42, 04 Mar.(59627.500000) CWMP: Set Parameter by TR069 Success
10:31:21, 04 Mar.(59606.200000) CWMP: Set Parameter by TR069 Success
10:31:19, 04 Mar.(59604.480000) CWMP: Set Parameter by TR069 Success
10:30:53, 04 Mar.(59578.480000) CWMP: Set Parameter by TR069 Success
10:01:41, 04 Mar.(57826.150000) CWMP: Set Parameter by TR069 Success
10:01:19, 04 Mar.(57804.810000) CWMP: Set Parameter by TR069 Success
10:01:17, 04 Mar.(57802.700000) CWMP: Set Parameter by TR069 Success
10:00:51, 04 Mar.(57776.590000) CWMP: Set Parameter by TR069 Success
09:31:41, 04 Mar.(56026.660000) CWMP: Set Parameter by TR069 Success
09:31:20, 04 Mar.(56005.350000) CWMP: Set Parameter by TR069 Success
09:31:18, 04 Mar.(56003.630000) CWMP: Set Parameter by TR069 Success
09:30:52, 04 Mar.(55978.090000) CWMP: Set Parameter by TR069 Success
09:01:39, 04 Mar.(54224.890000) CWMP: Set Parameter by TR069 Success
09:01:18, 04 Mar.(54203.590000) CWMP: Set Parameter by TR069 Success
09:01:16, 04 Mar.(54201.920000) CWMP: Set Parameter by TR069 Success
09:00:51, 04 Mar.(54176.590000) CWMP: Set Parameter by TR069 Success
08:31:38, 04 Mar.(52424.020000) CWMP: Set Parameter by TR069 Success
08:31:17, 04 Mar.(52402.720000) CWMP: Set Parameter by TR069 Success
08:31:15, 04 Mar.(52401.010000) CWMP: Set Parameter by TR069 Success
08:30:50, 04 Mar.(52375.360000) CWMP: Set Parameter by TR069 Success
08:01:41, 04 Mar.(50627.030000) CWMP: Set Parameter by TR069 Success
08:01:20, 04 Mar.(50605.710000) CWMP: Set Parameter by TR069 Success
08:01:17, 04 Mar.(50602.430000) CWMP: Set Parameter by TR069 Success
08:00:50, 04 Mar.(50575.260000) CWMP: Set Parameter by TR069 Success
07:01:14, 04 Mar.(46999.360000) CWMP: Set Parameter by TR069 Success
07:00:51, 04 Mar.(46976.270000) CWMP: Set Parameter by TR069 Success
06:31:33, 04 Mar.(45218.850000) CWMP: Set Parameter by TR069 Success
06:31:12, 04 Mar.(45197.540000) CWMP: Set Parameter by TR069 Success
06:31:10, 04 Mar.(45195.910000) CWMP: Set Parameter by TR069 Success
06:30:49, 04 Mar.(45174.600000) CWMP: Set Parameter by TR069 Success
06:01:39, 04 Mar.(43424.180000) CWMP: Set Parameter by TR069 Success
06:01:17, 04 Mar.(43402.680000) CWMP: Set Parameter by TR069 Success
06:01:15, 04 Mar.(43400.940000) CWMP: Set Parameter by TR069 Success
06:00:49, 04 Mar.(43374.150000) CWMP: Set Parameter by TR069 Success
05:31:40, 04 Mar.(41625.800000) CWMP: Set Parameter by TR069 Success
05:31:19, 04 Mar.(41604.500000) CWMP: Set Parameter by TR069 Success
05:31:17, 04 Mar.(41602.350000) CWMP: Set Parameter by TR069 Success
05:30:51, 04 Mar.(41576.830000) CWMP: Set Parameter by TR069 Success
05:01:37, 04 Mar.(39822.640000) CWMP: Set Parameter by TR069 Success
05:01:16, 04 Mar.(39801.330000) CWMP: Set Parameter by TR069 Success
05:01:14, 04 Mar.(39799.550000) CWMP: Set Parameter by TR069 Success
05:00:50, 04 Mar.(39776.050000) CWMP: Set Parameter by TR069 Success
04:31:33, 04 Mar.(38018.730000) CWMP: Set Parameter by TR069 Success
04:31:12, 04 Mar.(37997.430000) CWMP: Set Parameter by TR069 Success
04:31:10, 04 Mar.(37995.820000) CWMP: Set Parameter by TR069 Success
04:30:49, 04 Mar.(37974.510000) CWMP: Set Parameter by TR069 Success
04:01:37, 04 Mar.(36222.720000) CWMP: Set Parameter by TR069 Success
04:01:16, 04 Mar.(36201.410000) CWMP: Set Parameter by TR069 Success
04:01:14, 04 Mar.(36199.220000) CWMP: Set Parameter by TR069 Success
04:00:47, 04 Mar.(36172.850000) CWMP: Set Parameter by TR069 Success
03:31:41, 04 Mar.(34426.980000) CWMP: Set Parameter by TR069 Success
03:31:20, 04 Mar.(34405.680000) CWMP: Set Parameter by TR069 Success
03:31:18, 04 Mar.(34403.450000) CWMP: Set Parameter by TR069 Success
03:30:52, 04 Mar.(34377.760000) CWMP: Set Parameter by TR069 Success
  

 

There are more but my post would pass the max size limit

 

Any thoughts please?

 

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