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onebusybee
Newbie
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Message 1 of 7

Weekday Evening Call charges

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Although on the BT website weekday evening call charges are advertised as 1p per minute with all three of the Weekend Call plans, I am being overcharged.

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Distinguished Guru
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Message 2 of 7

Re: Weekday Evening Call charges

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Hi onebusyuser and welcome

 

I think I've found the page that you are refering to, can you confirm this is the page? - http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=31674

 

Can you explain in more detail what your bill is showing to make you think that you're being overcharged.

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onebusybee
Newbie
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Message 3 of 7

Re: Weekday Evening Call charges

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Hi DS Guru

 

I cannot access my itemised call usage on the BT website for the particular bill as the itemisation is not included (why is this?) but from memory I made a call on 05/05/11 at 19:57hr which lasted 4 minutes and cost me 18p.  The charge on the website is 1p per minute. Even with (amount unspecified) connection charge this seems excessive. Can you break down the charge for me please?

 

onebusybee

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Distinguished Guru
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Message 4 of 7

Re: Weekday Evening Call charges

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If the online bill is an old one, there is a time limit for viewing the itemised calls - this has been raised several times.

 

I can't break the charge down, but BT do have a billing live chat facility - http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums

 

It's open from 9-6 M-F.

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justatwork
Aspiring Contributor
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Message 5 of 7

Re: Weekday Evening Call charges

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You have not been over charged! Evening calls are indeed 1p per minute but there is a 12.5p call set up fee for none inclusive calls. As evening and weekend calls aren't free they are none inclusive and therefore carry a 12.5p call set up fee on the first minute.

 

Hope this helps you understand your bill better

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onebusybee
Newbie
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Message 6 of 7

Re: Weekday Evening Call charges

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Thanks for your explanation. I still do not get the math.

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justatwork
Aspiring Contributor
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Message 7 of 7

Re: Weekday Evening Call charges

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1st min 13.5p 4mins at 1p = 4p = 17.5p will be rounded up if call was 4min 31 seconds for example

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