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Screwball
Beginner

on ‎08-03-2016 17h33

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Message 1 of 2

Weekend calls incurring a charge before the hour is up

In "MyBT" > "My Products" I have the Unlimited Weekend Calls plan. This clearly states:-

 

Inclusive calls to UK landlines all weekend

  • Unlimited calls to UK landlines from midnight Friday to midnight Sunday, for up to an hour

I made 3 calls to the same (BT) landline number - the calls lasted for 54:52, 57:26 and 58:30.

Checking in "Recent Usage" I see that 2 of those calls, those lasting for more than 55 minutes - not an hour, just 55 minutes - have incurred charges of £0.41 and £0.96 respectively.

 

Please explain to me why calls which your own system is telling me lasted for less than 1 hour are incurring charges when the stated maximum time (before charges should be incurred) of 1 hour was not exceeded.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎08-03-2016 18h46

418 Views
Message 2 of 2

Re: Weekend calls incurring a charge before the hour is up

This is a customer help customer forum and your posts do not go to BT 

 

Try live chat 




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