Welcome to rip off BT and slow broadband speed

[laplands]

Once again i am here moaning about how rubbish BT is and its service.

after my last episode of slow and very poor broandband i finally got it sorted out so i was getting the 6.9mb i was paying for after months of being over charged for a service i was not getting. Now i have noticed my speed is getting slow again and i check it often to keep an eye on what i am paying my hard earned money for. Well todays test comes in at the grand speed of 1.9Mb upload and 0.4mb upload speed.

BT should give me a refund on all the months of pure and utter rubbish i have had to put up with from this poor excuse of a company who from other peoples postings is clearly ripping off its customers and do it in broad daylight without givinga  **bleep** about it. Roll on December when i can leave thos appalling rip off company.

[john46]

Hi Welcome to the forums

Here is a basic guide to getting help from the community members done by CL Keith http://forumhelp.dyndns.info/speed/first_steps.html

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

once you have posted the information asked for then the community members can help you more

Thank You

This is a customer to customer self help forum the only BT presence here are the forum moderators

[laplands]

Done what was asked i called the number. Pressed option 2 for quiet test and heard silence.

[john46]

if you read through the link do the checks asked and post the results then we can help you further

[laplands]

I ran the speed tester and this is the results which clearly show i am not getting what i am paying for.

1. Best Effort Test: -provides background information.

	Download  Speed
	1.72 Mbps

0 Mbps

2 Mbps Max Achievable Speed

 Download speedachieved during the test was - 1.72 Mbps
 For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
 Additional Information:
 Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 2 Mbps

If you wish to discuss these results please contact your Broadband Service Provider.

If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.

Your test has completed please close this window to exit the performance tester.

[john46]

If you could please post your full hub stats we can then take this further
It looks like it could be a stuck ip profile but your hub stats will show that if that is the case then we can get you intouch with the forum mods who can reset it they will however need to see 3days + stable connection onyour hub stats before they can do the reset

[laplands]

ADSL Line Status

Connection Information Line state: Connected Connection time: 0 days, 01:04:22 Downstream: 7.938 Mbps Upstream: 448 Kbps

ADSL Settings VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.1 Annex A Latency type: Fast Noise margin (Down/Up): 10.8 dB / 22.0 dB Line attenuation (Down/Up): 29.5 dB / 19.0 dB Output power (Down/Up): 20.0 dBm / 11.9 dBm FEC Events (Down/Up): 0 / 0 CRC Events (Down/Up): 49 / 1 Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 HEC Events (Down/Up): 110 / 0 Error Seconds (Local/Remote): 34 / 1

[john46]

hi once you can maintain 3 +days stable connection post back and we can put you in touch with the forum mods who can reset your IP Profile but they must be able to see 3days + first

[laplands]

ok i will try and keep it connected for 3 days, not always able too considering when i use my microwave it drops my connection. unless i starve for 3 days lol.

[john46]

it may help you if you can move one or the other away from each other as it is disconnections that has caused this problem for you