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laplands
Contributor
1,200 Views
Message 31 of 39

Re: Welcome to rip off BT and slow broadband speed

No not REIN it was their server that was the cause of the problem. And they gave me compensation in the way of a months free internet before i left them.

1,197 Views
Message 32 of 39

Re: Welcome to rip off BT and slow broadband speed

Ok.

 

Good luck anyway, if in the morrow, thinking about the possible outcomes, you migrate to another ISP. Smiley Wink

AQ.
"Welcome to Royston Vasey - You'll never leave."

0 Ratings
unwina
Expert
1,179 Views
Message 33 of 39

Re: Welcome to rip off BT and slow broadband speed


@laplands wrote:

This is a public forum. not your personal forum. so who removed this message left by someone else. i am paying £14.50 per month for my line rental and £18.50 per month for my broadband but its ok for BT to rip me off and not give me a service i am paying for. Yet when someone offers some alternate advice that the good old moderators of these paages dont like it gets removed. Since when have we lived in a communist country where freedom of speech is restricted. This is my post please leave alone what others have to say.

 

 

The post from Unwina went as this.

 

 

Sorry you to hear you have been having some problems, I can understand why you are not a happy bunny, don't forget to make sure you speak with customer care after your problem has been resolved. Depending on how long you ..... <snipped>

 

 


Hi laplands,

 

My message seems to be still in the system that i see so not sure what happened, I was not making any controversial statements, I don't feel, just being honest and helpful. As I said I worked for BT for 37 odd years up until 5 years ago, I left on mutual grounds (kings handsome shilling and all that) and worked for a long time with overseas indian teams in a technical, 21CN in fact, area and I can vouch for both thiers and the on shore teams capabilites.

 

My point about contacting the CEO was simply that when things get as protracted as they seem to be for you the best thing is to get people involved who want to see that you are satisfied, not that those on the ground cannot help you. The problem sometimes turns into one of frustration on the part of the customers and it loses business. In simple terms the top team as they used to be called when I was in BT are only interested in ensuring that the customer is delighted on all levels where its possible to deliver a service. They are only too aware that 1 customer complaint will result in 100s maybe thousands of people being aware pof the issue in a negative way ( you tell 10 people they tell 10 people etc etc).

 

My personal opinion is that any fault running into more than a week or 2 of issues should immediatly be escalated to the Special Investigations teams or whatever they call them these days. I used to be one when I worked on the lines some 20 odd years ago so I know they pull all the drains up and ensure that all the possible points are checked and rechecked.

 

If as the others on here think that its a case of interference then there must still be options for yyou, you mentioned that another router worked I don;t think you have to particularly use BT's router, someone will put me straight no doubt. 

 

One final point is that I left BT with an enormous number of shares, one day they will recover ;-), and I still stay with them as I beleive in them and I hate when everyone slags off the company - I may have left BT but once a lifer always a lifer - so I'd be very happy if your issue was resolved.

 

One final point is that very few people actually complain they just up sticks and leave, its a shame that they do because a company cannot fix things it does not knwo about, by the same token I agree with you that they do need to get a problem fixed as quickly as they can when it knows about it. I stand by my comment to contact the CEOs office, its not direct but it is a team of people that have one job only to ensure tha you are a satisfied customer and if you arent they will do everything they can to satisfy youl, I do believe in that. 

 

If anything I say helps you then I feel I've made a difference being retired its harder to make a difference these days. ;-).

 

regards

Alan

NilSatisOptimum
Recognised Expert
1,161 Views
Message 34 of 39

Re: Welcome to rip off BT and slow broadband speed

You can use another router and I would recommend it too. However they are all fickle when it comes to wireless.

Mortgage Advisor 2000-2008
Green Energy Advisor 2008-2010
Charity Health Care Provider Advisor 2010-
I'm alright Jack....
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john46
Distinguished Sage
1,148 Views
Message 35 of 39

Re: Welcome to rip off BT and slow broadband speed

The Mod Team are a small  group of BT Specialists UK based who access to all areas of BT and are part of BT care 

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laplands
Contributor
1,135 Views
Message 36 of 39

Re: Welcome to rip off BT and slow broadband speed

Not that specialist are they. Still running at 1.94m after being continually conennected for 4 days now. Maybe its that little bit of sunshine that caused radiation rays in the big blue sky up yonder that then caused my all singing all dancing piece of cr*p BT hub to dive for cover again and now work as it should do. Or maybe the specialist team just dont really give a **bleep**. And judging by the BT engineers i have seen in my area that does,nt suprise me one little bit. As Alan said 1 bad customer experience tells 9 people and that 9 people pass it on you lose 1000 customers. After i have created a group on Facebook later about my experiences i think BT had better shut up shop and turn the lights off on their way out. Dire Dire service from a company who dont give a **bleep** about customer service only about the profit they can screw people for.

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john46
Distinguished Sage
1,122 Views
Message 37 of 39

Re: Welcome to rip off BT and slow broadband speed

as you only contacted the mod team yesterday and there normal response time is 3WORKING DAYS You have to wait your turn for there assistance
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laplands
Contributor
1,115 Views
Message 38 of 39

Re: Welcome to rip off BT and slow broadband speed

I have been waiting 14 months on and off to get this piece of cr*p working properly so dont give me i have only been waiting 3 WORKING DAYS. 2 months ago after numerous phone calls to some far flung place i finally thought it had been sorted out and i was getting speeds of around 6M but as i dont trust BT as far as i could throw them and i have genuine reason to not trust them after such a dire sevice, i run a speed test everyday. Nice to know you have faith in something so much that you have to do this. Good job i do because after 2 months i am back in the same situation, but Oh no its not good old BT,s fault is it. And i recieved an email from the mod team tonight saying my profile had been re-set but guess what my speed is 1.97 still. I pay the grand daylight robbery price of £14.50 per month for a phone line that i dont use to make calls but for the purpose of using the internet which its clearly not up for the job. Then on top of that i pay £18.50 for the pleasure of keep writing on this wonderful forum trying to get what i am actually paying for which is 8m not the 1.97 i am getting. So once again as i keep saying BT is a dire company whi clearly dont give a S**T about its customers but are more than happy to take their money. And as for your 3 working days its a cabkle that sends a signal, the same as your electric company does when it sends your electric to your house but you dont hear anyone saying oh my kettle took 5 more minutes to boil because of getting 240v i was only getting 110v but its ok because its being sorted out but it will take 3 WORKING DAYS.

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john46
Distinguished Sage
1,106 Views
Message 39 of 39

Re: Welcome to rip off BT and slow broadband speed

i did not say you had been waiting 3 days my comment was the you may have to wait up to 3 days for the mod team to reply however you have heard from them you now have to wait while the reset goes through it can take 24 hours to activate
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