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Contributor
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Message 1 of 2

Well it had to happen or logging a Slow throughput fault :-)

came home from work to find my connection slowed to a crawl.

 

powercycle pc,active nte & HH3 still dog slow (via ethernet as always)

 

run BT Speedtester, 1035 down 1395 up with a 38717 profile

 

Tried running test 3 using the speedtester login however this failed to complete. Actually it failed to start as keot getting a 404 even after making sure I was using autoassigned DNS

 

hmmm not good so girded loins and called Tech support.

 

And may I say I was pleasnatly surprised. The Offshore chappy listened to what I had too say regarding the throughput and repeated it back to me.

 

Advised he would need to run some line tests and would get back in 20 minutes.

 

10 minutes later he called back and advised a line issue had been identified and that a exchange engineer task (LL13 probably) was being raised. Further (correctly for standard care line) advised me that where possible the fault would resolved within 48 hours and asked which number I would like to be contacted on and advised of the fault reference.

 

Just checked (slowly ) on line and sure enough all the same information is there.

 

So in summary I'ld just like to say top marks to the Offshore support staff on this occasion.

 

Now lets see if the problem gets fixed

 

 

DISCLAIMER: although I work in the industry I do not work for BT and any opinions given are purely my own.
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Contributor
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Message 2 of 2

Re: Well it had to happen or logging a Slow throughput fault :-)

ok quick update

 

Fault showed as resolved in the fault traker.

 

Downstream now 7mb but upstream plummeted to 250kpbs

 

Also I cant run speedtester.bt.com as it wants me to change my login to speedtest@speedtest_domain, which isn't a problem but when I do I can't actually hit the speedtester site by name or IP

 

hmmmmmm

 

anyways clear rejected and off to bed.

DISCLAIMER: although I work in the industry I do not work for BT and any opinions given are purely my own.
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