A few weeks ago I received the letter telling me that BT Sport would no longer be free, so I rang BT and was told the as I had Infinity 2 and BT Entertainment pack this did not affect me and Sport would continue to be free. I double checked this as I never watch Sport it came as part of the Infinity 2 deal.
Last night I had an "Account Review" courtesy call to check that I understood that I would be paying an extra £13.50 per month for BT Sport. I explained my previous conversation with BT, but was told that information was incorrect and I would be paying. OK, I said that they could cease the Sport addon as I never watched it, the reply came that yes I could opt for that but I would be recontracted for a further 12 months. I pointed out that I was not taking a new service so surely I wouldn't have to sign up for a further 12 months would I? Oh yes, infact it would be 12 months on top of the 6 months remaining on my existing contract; I was also advised that I couldn't change the service with this call, I would need to ring 150 and ask to cease service.
I rang 150 and was told that I could downgrade to Sport lite with no increase in contract period and at no monthly cost, but if I wanted to stop the Sport addon completely I would have to recontract. Surely this is unfair trading to force a customer to renew a contract when trying to cease a service that BT has decided to charge for?
