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Newbie
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Message 1 of 2

What a nightmare! - Does the Right hand know what the Left hand is doing?

I remewed my contract on 15th Feb - Feb bill came in wrong so I got it corrected - March bill has just come in - Wrong again - sorry, we've got no trace of your renewal said the chat conversation.

 

So I rang customer services - oh yes, we can see your renewal - it hasn't been processed - I'll do that now - and then please put me through to billing so they can correct the bill - speak to billing - sorry - you don't have a current contract - your bill is correct.

 

Back to Customer options - sorry - you don't have a current contract - hold on a minute - I just spoke to someone who confirmed I do have a contract

 

After spending nearly an hour on the phone - I've given up - I'm loosing the will to stay with BT - and the second floor window is looking very tempting to throw my phone out of!

 

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Distinguished Sage
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Message 2 of 2

Re: What a nightmare! - Does the Right hand know what the Left hand is doing?

Hi

I am sorry to see you are having problems


I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951


They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress


They are a UK based BT specialist team who have a good record at getting problems solved


This is a customer to customer self help forum the only BT presence here are the forum moderators

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