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Beginner
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Message 1 of 6

What am I actually getting with these speed test results - not Infinity Speeds that's for sure!

IP Profile for your line is -3289 Kbps

Download speedachieved during the test was - 2994 Kbps
For your connection, the acceptable range of speedsis 12000-3289 Kbps .
Additional Information:

IP Profile for your line is -3289 Kbps

 

It appears to me I am getting bog standard ADSL speeds 😞

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Distinguished Sage
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Message 2 of 6

Re: What am I actually getting with these speed test results - not Infinity Speeds that's for sure!

You would appear to be on adsl what makes you think you are on infinity can you post your hub stats 192.168.1.254 to be on infinity you would have had an Openreach engineer instal a White modem and the home hub as well as a fibre face plate at your master socket
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Beginner
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Message 3 of 6

Re: What am I actually getting with these speed test results - not Infinity Speeds that's for sure!

I definitely have infinity, and have the correctly installed faceplate and white modem by an openreach engineer.

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Distinguished Sage
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Message 4 of 6

Re: What am I actually getting with these speed test results - not Infinity Speeds that's for sure!

Hi you need to contact the forum mods and get them to look at your connection http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours

They are a UK based specialist team who have a good record at getting problems solved
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Beginner
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Message 5 of 6

Re: What am I actually getting with these speed test results - not Infinity Speeds that's for sure!

Well I phoned the helpline, and they tested the line and confirmed they had installed everything but forgotten to switch me over at the exchange to Infinity.:-(

 

So someone is coming on Friday to do that bit.

 

Well hacked off - this really is utterly stupid - I guess they are not computerised yet, so there is no workflow to follow.

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Distinguished Sage
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Message 6 of 6

Re: What am I actually getting with these speed test results - not Infinity Speeds that's for sure!

ok if you have any further problems then contact the mod team they will get it resolved
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