What can be done about cancelling BT without having to pay the ridiculous cancellation fee?
MY mum is a pensioner and has been bamboozled into taking up BT. She was told that it would cost her less than her current package. However she was NOT told about the line rental, she was NOT told about the delivery charges, she was NOT told about the service enactment fee for a television package that was not needed. She tried to cancel but was told that there was a £500 fee!!! Where is the cooling off period? How can she get out of this because she will be paying more than her previous supplier!