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hippochick
Newbie
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Message 1 of 2

What can be done about cancelling BT without having to pay the ridiculous cancellation fee?

MY mum is a pensioner and has been bamboozled into taking up BT. She was told that it would cost her less than her current package. However she was NOT told about the line rental, she was NOT told about the delivery charges, she was NOT told about the service enactment fee for a television package that was not needed. She tried to cancel but was told that there was a £500 fee!!! Where is the cooling off period? How can she get out of this because she will be paying more than her previous supplier!
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1 REPLY 1
Distinguished Sage
Distinguished Sage
602 Views
Message 2 of 2

Re: What can be done about cancelling BT without having to pay the ridiculous cancellation fee?

If you think that she was mis-sold the package, the call centre normally record all sales calls, so what was said can be verified.

 

If you would like this investigated then:-

 

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.

  

They can be contacted using this link BT Care Team

 

 They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.

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