What email address should I use to sign into BTOpenzone/Wifi?

[kevinjamesrobinson]

Hi everyone,

I have my BTID already setup by BT, they used my personal email account not my BT one.  I can login and view bills etc.  However - when I try and connect to the BT WiFI App on iPhone, or via PC on BTOpenzone I have tried both email accounts and they dont work, any ideas?

My Broadband gets installed today - am I trying to login to this too soon, does my wifi account only get activated once my home broadband is activated?

Thanks

[gg30340]

You need to use your primary email address and password. It is for BTWifi . It won't be active until your broadband is activated.

[kevinjamesrobinson]

Thanks!  I'll wait till later today then and try my personal email which is linked to my BTID and not use the btinternet one.

I will let you know how it goes!

[gg30340]

It is the primary email address and password that was sent to you when you signed up for BT.