Hello My daughter moved into a new house in a village 3 months ago, a few days after moving in ordered bt broadband and a bt phone line. She was told it would be a couple of weeks before connection, but with every date given for almost 3 months now nothing has been done. Is this a resonable wait for connection? Broadband has been installed in a neighbours house 50 meters away.
Solved! Go to Solution.
that is far longer than I would expect unless there is some serious problem has your daughter's home got a phoneline already which needs activated or is this a new line
Hi @endadmcc Thanks for checking that for me and posting back.
I just needed to check as a specialist team deal with the provision of that service.
We will be happy and look into whats causing the delay for your Daughter if you send us over the details. You can contact us by clicking on my user name and selecting contact the mods.
Out of the blue the broadband has been switched on today so everything is now fine . Thanks for the help
@endadmcc That's great thanks for letting us know that your service is working ok now. I can see that your complaints handler is due to get in touch in the next few days to make sure everything has been resolved.