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Aspiring Contributor
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Message 1 of 13

What is my BT broadband username and password?

My BT broadband has just been activated today. I received the emails saying my broadband and phone line are ready. I didn't order the BT Homehub router as I like my existing setup (TP Link TD8817 modem and ASUS RTN66U router). But I've been trying to get my existing modem and router to connect to BT broadband but it just won't do it.

I tried the following username and password combos with no success:

bthomehub@btbroadband.com, BT
bthomehub@btbroadband.com with no password
(my first name).(my last name)@btbroadband.com, BT
My BT ID (which is also my email), my BT login password

None of them worked.

Can anybody tell me what could be possibly wrong?

Up until today, I have been on Zen Broadband using the same modem and router setup with no problems. And before I was on Zen Broadband, I was on Xilo for a whole year with exactly the same modem and router setup, with no problems either.
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Distinguished Sage
Distinguished Sage
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Message 2 of 13

Re: What is my BT broadband username and password?

bthomehub@btbroadband.com, BT  that is the standard username and password

 

are you sure it has been activated - it could be later today



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Aspiring Contributor
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Message 3 of 13

Re: What is my BT broadband username and password?

P.S. when I got through to an Indian call centre for tech support, they insist that the login id must be (my first name).(my last name)@btbroadband.com and the password must be BT. But thats not working.

When I got through to British Customer support, they told me that I would need to order a Homehub router and use the password printed on a sticker at the back of the router to connect to BT broadband and that I should only use the BT Homehub router from now on!

I am so confused. I just want this to work. But even the customer service agents are telling me two different things.
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Aspiring Contributor
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Message 4 of 13

Re: What is my BT broadband username and password?

Crossposted with you imjolly... but I shall wait till tomorrow to see if the problem is fixed then.
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Distinguished Sage
Distinguished Sage
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Message 5 of 13

Re: What is my BT broadband username and password?

are you getting fibre or adsl?



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Aspiring Contributor
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Message 6 of 13

Re: What is my BT broadband username and password?

Adsl.
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Newbie
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Message 7 of 13

Re: What is my BT broadband username and password?

Have you solved this?
I also need to know my BT username and password.
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Distinguished Sage
Distinguished Sage
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Message 8 of 13

Re: What is my BT broadband username and password?


@phadyz wrote:
Have you solved this?
I also need to know my BT username and password.

why do you need this.  for router or email or something else



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Aspiring Contributor
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Message 9 of 13

Re: What is my BT broadband username and password?

Hi Phadyz, yes the problem just resolved after waiting a few days or so. I did not have to change anything that I did. Just reconnected my modem one day and it worked. I think BT just had to take a longer time than initially promised to get it sorted. Some of these things are stuff they have to do at their end. I had similar problems when I was with Xilo and they fixed it on their end without having to visit me. They told me they had to send requests, TTB, etc. and that I would have to wait a day or so before problem fixed. Well I'll have to dig out that email from Xilo again to see it. A lot of these tech terminology are Greek to me but the Xilo guy always explained it via email even if I didn't really understand half of this.
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Distinguished Sage
Distinguished Sage
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Message 10 of 13

Re: What is my BT broadband username and password?


@phadyz wrote:
Have you solved this?
I also need to know my BT username and password.

@If you are connecting a router the username is bthomehub@btinternet.com (it can actually be anything you want prior to @btinternet.com) you do not need a password unless your router asks for one in which case you can make it anything you want.

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