What's the different between Fibre 2 and Fibre 1 with a "speed upgrade"

[PossiblyMaybe]

Just spoke to someone at BT about my renewal and asked to have the Fibre 2 67mb avg speed. When the paperwork came through it said Fibre 1 but on the next page said it had speeds of 50 - 73mb (same as Fibre 2).

This is a bit confusing. What is the difference?

[imjolly]

package choice if fibre 1 up to 55/10mb conenction or if your line can support it the fibre 2 up to 80/20mb

enter your phone number and post results  remember delete number  https://www.broadbandchecker.btwholesale.com/#/ADSL

[PossiblyMaybe]

Hi, 

These are the results from the checker.

I was talking to the guy on the phone and discussing Fibre 2 and trying to get a better price, and feel I have got the Fibre 2 price, but actually been give Fibre 1.  My confirmation email just now says "On average, customers on the same broadband package get a download speed of: 50Mbps" while the Fibre 2 I was asking for says Average of 67mb.

I suppose I have 2 weeks to cancel.

[MissC]

I’ve literally just had same and noticed tonight 9 days into new contract.  As a result I’m calling and cancelling tomorrow. Will let you know what they say 

[imjolly]

@MissC 

Did you try the dslchecker to see what was available to you on your line?

[Anonymous]

Hi @imjolly,

Actually you're wrong you about the upload BT had told me on the phone that I get this, please have a look down below:

Your BT Broadband

Fibre 2

Normal available speeds:

Your normal available download speed will be between 55-73 Mbps.

Your normal available upload speed will be between 17-18 Mbps.

Minimum guaranteed download speed:

Your minimum guaranteed download speed will be 51 Mbps

Your Stay Fast Guarantee:

You'll get £20 back if you don’t get the speeds we promise you.

Get a copy of your speeds sent to ****-99@***look.com

But my SH2 (SmartHub 2) says different U / 66.969mbps D / 20mbps. It's not 80mbps at-tall because that's misleading information.

--

Kind regards,

DanTMan64

[imjolly]

sorry but fibre 2 is up to 80/20mb but that is only if your line is capable of these speeds  from the stats you have posted and info from BT your line is not capable of the full 80mb down speed but can get the full 20mb up speed   that is why when you look at dslchecker is shows a range of expected speed

[-Richie-]

To answer the original question "What's the different between Fibre 2 and Fibre 1 with a "speed upgrade""

Fibre 1 has a 55/10 SLT (service line type), meaning up to 55 mbps download and 10 mbps upload*
200GB BT Cloud Storage
2 Netprotect licenses

Fibre 2 has a 80/20 SLT (service line type), meaning up to 80 mbps download and 20 mbps upload*
1000GB BT Cloud storage
15 Netprotect licenses

Fibre 1 can also support the 80/20 SLT, so you get the same speeds as Fibre 2 but not the extra cloud storage or netprotect licences.
BT have been known to give free speed boosts to existing customers, they've done 2 lots over the last 3-4 years, some customers that couldn't benefit from the speed boost were instead given free cloud storage.

* Not all lines support the maximum speeds the SLT offers, you will be given a personalised estimated speed when you join or regrade the package, you will also be given a 'stay fast guarantee' which is the minimum BT will guarantee, if they can't meet the stay fast guarantee, your options are Here 

[PossiblyMaybe]

I didn't bother in the end, but it seems a strange way of doing things by BT. If you order a service you want the correct name of that service in the contact and confirmation.  Hope you sorted it out

[PossiblyMaybe]

Hi Richie,

That certainly wasn't how it was sold to me on the phone.  I was on Fibre 1 for over £40/month and I saw Fibre 2 on the BT site for just over 30/month, so I asked for that.  I don't miss the extras you mention but it seems I am paying for them.