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astar27
Expert
327 Views
Message 11 of 14

Re: What's wrong with getting something right first time!

bad idea.. your credit rating will go for a bit of a dive
0 Ratings
mjr2907
Aspiring Contributor
316 Views
Message 12 of 14

Re: What's wrong with getting something right first time!

Already thought of the credit rating issue which is why I'm pursuing having the account credited as it should be to zero. I'm so fed up with the ridiculously poor customer service I'm prepared to go to court. I've got detailed records kept since last September of all the issues and the breach of contract by BT due to lack of supply so I'm prepared to fight to the bitter end. It's fair to say that in 2012 you can't bill someone for a service they don't receive, there are consumer laws that cover this.
0 Ratings
mjr2907
Aspiring Contributor
287 Views
Message 13 of 14

Re: What's wrong with getting something right first time!

I've lost the will to live now! Their cant be many people left a BT that I've not spoken to, why is is so difficult to do something so trivial as to issue a correct final bill?
0 Ratings
StephanieG
Community Manager - Retired
282 Views
Message 14 of 14

Re: What's wrong with getting something right first time!

Hi mjr2907,

Can you re-submit your details (if you haven't already) and someone from the mod team will take another look at this for you?

Stephanie
0 Ratings