cancel
Showing results for 
Search instead for 
Did you mean: 
jdowning640
Contributor
447 Views
Message 1 of 8

What speed should I be getting?

I got an engineer out today because of the noise on the line and he was very good. He replaced the cable from the pole to my premises and my sync speed has went up from around 2000Kbps odd to around 7000Kbps.

 

Whenever I do speedtests though, I get around 3Mbps, shouldn't it be higher than this?

 

Here's my stats, and also... if I did ever get up to 8Mbps, would I ever be able to get Infinity? My cabinet and exchange are enabled (definitely).

 

So my speedtests come up at about 3Mbps, what can I do to get it higher if the sync speed is near 7400Kbps

0 Ratings
7 REPLIES 7
MrP
Aspiring Expert
437 Views
Message 2 of 8

Re: What speed should I be getting?

The speed you get is very much dependent on the length of the wire / the distance from the exchange... how far are you from the exchange?
0 Ratings
jdowning640
Contributor
433 Views
Message 3 of 8

Re: What speed should I be getting?

I am around 2 miles from the exchange and 1.5 miles from cabinet.

0 Ratings
Highlighted
daleski75
Aspiring Expert
428 Views
Message 4 of 8

Re: What speed should I be getting?

There are a lot of factors which can cause slow speed. Best thing to do is the following.

 

1. Post your HH2 stats along with uptime

2. Post results from www.speedtester.bt.com

3. Post results from http://www.samknows.com/broadband/exchange_search

 

Once we have all 3 we can help you determine the speed you 'should' get.

 

One thing to note is even if your sync rate is 7400 but your profile is 3000 then your speed will always be 3000.

0 Ratings
jdowning640
Contributor
418 Views
Message 5 of 8

Re: What speed should I be getting?

I don't have a Home Hub 2 - I use a Linksys WAG354G

 

1) 

 Up  
   DSL Modulation Mode:  GDMT  
   DSL Path Mode:  INTERLEAVED  
   Downstream Rate:  7712 Kbps  
   Upstream Rate:  448 Kbps  
   Downstream Margin:  9 db  
   Upstream Margin:  25 db  
   Downstream Line Attenuation:  36  
   Upstream Line Attenuation:  20  
   Downstream Transmit Power:  0  
   Upstream Transmit Power:  0  
       

PVC Connection

        
   Encapsulation:  RFC 2364 PPPoA  
   Multiplexing:  VC  
   QoS:  UBR  
   PCR Rate:  0  
   SCR Rate:  0  
   Autodetect:  Disable  
   VPI:  0   
   VCI: 38   
   Enable:  Yes  
   PVC Status:  Applied  

    Help...

    

 

2) Unfortunately the speedtester doesn't work for my number, I use BT Retail and contacted the moderation team and they got back saying Wholesale have discovered a problem with my number so it's being worked on.

 

3) http://www.samknows.com/broadband/exchange/NIAL

 

By the way, here's a speedtest.net result. http://www.speedtest.net/result/1171864419.png

 

Thanks for your help.

 

 

0 Ratings
daleski75
Aspiring Expert
410 Views
Message 6 of 8

Re: What speed should I be getting?

Everything looks spot on, do you have any extension leads in your home and is the router plugged into the master socket?

0 Ratings
jdowning640
Contributor
408 Views
Message 7 of 8

Re: What speed should I be getting?

No extension leads - it isn't plugged into the master socket but as I said... I have been getting around 2-3Mbps for a few years but today an engineer came and replaced a wire from the pole to the premises and I am now syncing at 7Mbps... could it take a while for the IP profile to reset?

0 Ratings
daleski75
Aspiring Expert
397 Views
Message 8 of 8

Re: What speed should I be getting?

Give it 3 to 5 days and the profile should start to rise

0 Ratings