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Newbie
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Message 1 of 25

What year is this? Limited to 2mb, are you kidding!

Hi 

 

my bill does not reflect the service im getting (2mb)

 

My local exchange is rose street

 

https://www.samknows.com/broadband/exchange/ESROS

 

ADSL max is availible as is 21cn wbc

 

21cn psdn due

 

I am getting most of the maximum download rate of 2mb. I can't get infinity, 2mb is unacceptable what are my options?

 

cheers

 

 

 

 

 

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Recognised Expert
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Message 2 of 25

Re: What year is this? Limited to 2mb, are you kidding!

Use this link and post back results. (Remember to take out your phone number)

 

https://www.btwholesale.com/includes/adsl/main.html


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Distinguished Sage
Distinguished Sage
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Message 3 of 25

Re: What year is this? Limited to 2mb, are you kidding!

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

 

 

 

test socket.jpg



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Newbie
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Message 4 of 25

Re: What year is this? Limited to 2mb, are you kidding!

untitled.PNG 

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Newbie
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Message 5 of 25

Re: What year is this? Limited to 2mb, are you kidding!

im connected to the master socket through a filter, the quiet line is quiet.

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Newbie
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Message 6 of 25

Re: What year is this? Limited to 2mb, are you kidding!

untitled.PNG

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Newbie
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Message 7 of 25

Re: What year is this? Limited to 2mb, are you kidding!

the master is the only socket in the house

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Distinguished Sage
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Message 8 of 25

Re: What year is this? Limited to 2mb, are you kidding!

are you using the test socket ?
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Distinguished Sage
Distinguished Sage
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Message 9 of 25

Re: What year is this? Limited to 2mb, are you kidding!

 Is it possible for you to connect to test socket with a new filter

 

You are on adsl2+ and with your attenuation I would expect a connection speed of about 14mb



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Newbie
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Message 10 of 25

Re: What year is this? Limited to 2mb, are you kidding!

i have used the test socket in the past, there was/ is no benifit. Do you think a new filter will help?

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