my bill does not reflect the service im getting (2mb)
My local exchange is rose street
ADSL max is availible as is 21cn wbc
21cn psdn due
I am getting most of the maximum download rate of 2mb. I can't get infinity, 2mb is unacceptable what are my options?
Use this link and post back results. (Remember to take out your phone number)
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
Is it possible for you to connect to test socket with a new filter
You are on adsl2+ and with your attenuation I would expect a connection speed of about 14mb
i have used the test socket in the past, there was/ is no benifit. Do you think a new filter will help?