cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
jsp21c
Aspiring Contributor
412 Views
Message 1 of 7

Whats the £198.67 Bill for?

My Infinity 4 package was installed on 6th July 2017, that evening a bill for £198.67 appeared on my account page.

order

 

I'd actually placed my order in April 2017 and the details say:

 

So when the service only went live last Thursday what's the big bill for?

0 Ratings
6 REPLIES 6
john46
Distinguished Sage
408 Views
Message 2 of 7

Re: Whats the £198.67 Bill for?

you pay for your services in advance
0 Ratings
jsp21c
Aspiring Contributor
407 Views
Message 3 of 7

Re: Whats the £198.67 Bill for?

Hi, thanks for replying, the billing period says 07 June to 06 July, I wasn't even connected until 6th July.

If I am paying in advance the the bill should be £64.99. What's the rest for?

0 Ratings
john46
Distinguished Sage
402 Views
Message 4 of 7

Re: Whats the £198.67 Bill for?

suggest you call the help line on 0800800150
0 Ratings
john46
Distinguished Sage
394 Views
Message 5 of 7

Re: Whats the £198.67 Bill for?

looks like you have been billed for 3 months in advanced
0 Ratings
jsp21c
Aspiring Contributor
392 Views
Message 6 of 7

Re: Whats the £198.67 Bill for?

The deal I signed up to says monthly billing by direct debit, but any way 3 x 64.99 is not 198.67

 

Infinity 4 installation with BT has been nothing other than chaotic, now they're ripping me off over price and rewards card.

0 Ratings
DavidM
Moderator
Moderator
383 Views
Message 7 of 7

Re: Whats the £198.67 Bill for?

Hi @jsp21c,

 

The quickest way to get an answer for this would be to contact our billing live chat team so can you give them a try and let me know how you get on?

 

Cheers

 

David

0 Ratings