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jamestaylor
Aspiring Contributor
1,013 Views
Message 1 of 10

Whats up with my internet speed.

Hi,

 

I've had always good internet connection for years

4.png

but for the past 5 months its just dropped like a brick,i checked the line (17070)no noise at all,i have changed the

router to a bt hub 6 still the same,differnet computer still the same.

Its also a wired connection(not using wireless),i just don't know what to do next.

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Also i don't understand why my profile line is on 54mb,i am on intinity 2.

 

best regards

James

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9 REPLIES 9
Webby
Distinguished Sage
1,010 Views
Message 2 of 10

Re: Whats up with my internet speed.

The IP profile is as a result of the lower connection speed.

What were the connection speeds with the other router?

Are you connected to the master socket? Or an extension?
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,008 Views
Message 3 of 10

Re: Whats up with my internet speed.

Your line is not capable of the full Infinity 2 download speed. An increase in crosstalk as other users have been connected to the cabinet, has reduced your expected connection speed.

 

You are connected at 56.34Mbs but the download speed may be affected by congestion at peak times.

 

Please can you please provide http://speedtest.btwholesale.com/  results for different times of the day, including the further diagnostics page? The last test needs to be done at peak times so the results are stored on the BT server.

 

These must be done using a computer connected to the home hub, using an Ethernet cable.

 

Which exchange are you connected to?

 

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jamestaylor
Aspiring Contributor
987 Views
Message 4 of 10

Re: Whats up with my internet speed.

Thanks,

 

Market B Exchange,Cabinet 40

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jamestaylor
Aspiring Contributor
984 Views
Message 5 of 10

Re: Whats up with my internet speed.

Yes the speeds was the same with the other router and no
I am using a extension.

Thanks
James
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
979 Views
Message 6 of 10

Re: Whats up with my internet speed.


@jamestaylor wrote:

Thanks,

 

Market B Exchange,Cabinet 40


What is the actual exchange name?

 

It should say "on exchange xxx served by cabinet 40"

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Webby
Distinguished Sage
974 Views
Message 7 of 10

Re: Whats up with my internet speed.

You've jumped the gun a bit there again Keith...

OP - Can you try removing the faceplate from the master socket and connecting the router to the test socket.

Once done that, check and post the connection stats from the hub manager.

Quite often extensions and internal wiring are poor quality/degrade quickly and are a very common cause of slow speeds.

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jamestaylor
Aspiring Contributor
957 Views
Message 8 of 10

Re: Whats up with my internet speed.

Sorry mate,it's Loughborough served by Cabinet 40.

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jamestaylor
Aspiring Contributor
956 Views
Message 9 of 10

Re: Whats up with my internet speed.


@Webby wrote:
You've jumped the gun a bit there again Keith...

OP - Can you try removing the faceplate from the master socket and connecting the router to the test socket.

Once done that, check and post the connection stats from the hub manager.

Quite often extensions and internal wiring are poor quality/degrade quickly and are a very common cause of slow speeds.


Thanks mate when I get time I'll do that.

best regards

james

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DavidM
Moderator
Moderator
928 Views
Message 10 of 10

Re: Whats up with my internet speed.

Hi @jamestaylor,

 

Thanks for posting. I've just checked the Loughborough exchange and there are no issues reported so @Webby might be onto something here. Let us know how you get on with the checks.

 

Cheers

 

David

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