Whats up with my internet speed.

[jamestaylor]

Hi,

I've had always good internet connection for years

but for the past 5 months its just dropped like a brick,i checked the line (17070)no noise at all,i have changed the

router to a bt hub 6 still the same,differnet computer still the same.

Its also a wired connection(not using wireless),i just don't know what to do next.

Also i don't understand why my profile line is on 54mb,i am on intinity 2.

best regards

James

[Webby]

The IP profile is as a result of the lower connection speed.

What were the connection speeds with the other router?

Are you connected to the master socket? Or an extension?

[Keith_Beddoe]

Your line is not capable of the full Infinity 2 download speed. An increase in crosstalk as other users have been connected to the cabinet, has reduced your expected connection speed.

You are connected at 56.34Mbs but the download speed may be affected by congestion at peak times.

Please can you please provide http://speedtest.btwholesale.com/  results for different times of the day, including the further diagnostics page? The last test needs to be done at peak times so the results are stored on the BT server.

These must be done using a computer connected to the home hub, using an Ethernet cable.

Which exchange are you connected to?

[jamestaylor]

Thanks,

Market B Exchange,Cabinet 40

[jamestaylor]

Yes the speeds was the same with the other router and no
I am using a extension.

Thanks
James

[Keith_Beddoe]

---

@jamestaylor wrote:

Thanks,

Market B Exchange,Cabinet 40

---

What is the actual exchange name?

It should say "on exchange xxx served by cabinet 40"

[Webby]

You've jumped the gun a bit there again Keith...

OP - Can you try removing the faceplate from the master socket and connecting the router to the test socket.

Once done that, check and post the connection stats from the hub manager.

Quite often extensions and internal wiring are poor quality/degrade quickly and are a very common cause of slow speeds.

[jamestaylor]

Sorry mate,it's Loughborough served by Cabinet 40.

[jamestaylor]

---

@Webby wrote:
You've jumped the gun a bit there again Keith...

OP - Can you try removing the faceplate from the master socket and connecting the router to the test socket.

Once done that, check and post the connection stats from the hub manager.

Quite often extensions and internal wiring are poor quality/degrade quickly and are a very common cause of slow speeds.

---

Thanks mate when I get time I'll do that.

best regards

james

[DavidM]

Hi @jamestaylor,

Thanks for posting. I've just checked the Loughborough exchange and there are no issues reported so @Webby might be onto something here. Let us know how you get on with the checks.

Cheers

David