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bbcol
Contributor
453 Views
Message 1 of 9

When does bt.com account update to reflect infinity activation?

I've just had infinity installed this morning, but my account on bt.com still says i'm over usage allowance for this month.  But i'm supposed to be on infinity unlimited now.

 

Cheers,

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8 REPLIES 8
Distinguished Guru
432 Views
Message 2 of 9

Re: When does bt.com account update to reflect infinity activation?

What you see today is what you used yesterday.

toekneem

(EASBF)

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Sage
Sage
421 Views
Message 3 of 9

Re: When does bt.com account update to reflect infinity activation?

If you were on TotalBroadband then it's still showing that, as you are not on Option2 Infinity you can ignore it.

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bbcol
Contributor
419 Views
Message 4 of 9

Re: When does bt.com account update to reflect infinity activation?

Cheers, i just wondered.  I didn't realise the yesterday thing would still apply.

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Sage
Sage
412 Views
Message 5 of 9

Re: When does bt.com account update to reflect infinity activation?

As you have changed service within BT it may be a few days before Infinity shows up on the website.

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Alan63
Expert
382 Views
Message 6 of 9

Re: When does bt.com account update to reflect infinity activation?

should be there now - mine is and i went live on Infinity on monday.

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Sage
Sage
376 Views
Message 7 of 9

Re: When does bt.com account update to reflect infinity activation?


@Alan63 wrote:

should be there now - mine is and i went live on Infinity on monday.


 

From an existing BT account or from another ISP?

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Alan63
Expert
353 Views
Message 8 of 9

Re: When does bt.com account update to reflect infinity activation?

from BT total BB 1

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bbcol
Contributor
343 Views
Message 9 of 9

Re: When does bt.com account update to reflect infinity activation?

Sorry i should have replied to this.  I went from BT total aswell, and it updated the day after infinity installation.

 

Even though the usage levels reported are total nonsense now i'm on infinity.  My hh3 said about half what bt.com said!  I'm glad i am now on unlimited considering BT are totally screwing up the usage levels somewhere.

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