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imjolly
Distinguished Sage
Distinguished Sage
586 Views
Message 11 of 22

Re: When tomorrow never comes!

If you can't connect to the socket then broadband may well be active but you cannot be sure one way or the other without getting a filter



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john46
Distinguished Sage
579 Views
Message 12 of 22

Re: When tomorrow never comes!

have you not had any type of broadband from any ISP before
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gily66
Aspiring Contributor
560 Views
Message 13 of 22

Re: When tomorrow never comes!

I went to currys today and bought a microfilter and I finally have broadband.
The only problem now us I can't access btplayer and when I try to watch sports channels or extra kids channels I ordered it says I'm not subscribed. I have done a system download and a retune and restarted. I can now see the channels but no access
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john46
Distinguished Sage
557 Views
Message 14 of 22

Re: When tomorrow never comes!

contact 0800 111 4567 and report the no tv channels
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gily66
Aspiring Contributor
543 Views
Message 15 of 22

Re: When tomorrow never comes!

Contacted live chat. Despite being told previously that
My order is complete, today I am told it is not complete So I have received they by now standard bt response. 'Someone will phone you tomorrow before 8pm' I will not hold my breath!

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imjolly
Distinguished Sage
Distinguished Sage
538 Views
Message 16 of 22

Re: When tomorrow never comes!

at least you have made some progress by buying a filter and getting broadband working - you should have received 2 filters with your new hub!



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gily66
Aspiring Contributor
517 Views
Message 17 of 22

Re: When tomorrow never comes!

Rather predictably no one from BT phoned and I still don't have the tv service fully up and running. I went on live chat and they phoned to connect me to order management. After being on hold for 25 mins I gave up. I then phoned the general number and after the first operator hung up up in me (accidentally I hope). I phoned again and spoke to someone who identified themselves as a senior advisor. After profuse apologies I have once again been promised a phone call before 8pm tomorrow.
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john46
Distinguished Sage
512 Views
Message 18 of 22

Re: When tomorrow never comes!

forum mods advised
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RobbieMac
Moderator
Moderator
499 Views
Message 19 of 22

Re: When tomorrow never comes!

Hi gily66,

 

Thanks for posting back!

 

Sorry you went through so much bother getting your BT Infinity service working and that you're unable to use your BT TV channels at the moment.

 

I can pick this up and help sort everything out for you from here.  Click on my username and under the "about me" section you'll see the link to get in touch with us.

 

Cheers,

 

Robbie

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yeti32
Beginner
495 Views
Message 20 of 22

Re: When tomorrow never comes!

why can bt not call back when they say they will? ive had this 3 times so far in the last two weeks, then they did call and as soon as i answered they hung up!

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