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TVmad1998
Contributor
241 Views
Message 1 of 3

When well I get my Infinity 2 speeds fixed BT

At this time I have top speed of 44Mbps with my Hub and at times I am lucky to get 32Mbps when I paying for Infinity 2 which is said to have 52Mbps at lowest ..... ?

 

I reported again on 1st and told they would fix it yet no change and I am still having breaking up of BT TV channels so I feel that the line has damage or I should never been sold the top speeds.....

 

I did a test ....

Featured Products Downstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTC Availability Date
WBC SOGEA Availability Date
Left in Jumper

High
Low
High
Low

 


VDSL Range A (Clean)
74.8
56.5
20
16.9
--
Available
--
--
VDSL Range B (Impacted)
59.7
32.4
19.1
8.4
--
Available
--
--
Featured Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
WBC FTTP Availability Date

Left in Jumper
FTTP on Demand
330
30
--
Available
--
--
ADSL Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date

Left in Jumper
WBC ADSL 2+
Up to 12
--
7 to 17
Available
--
--
WBC ADSL 2+ Annex M
Up to 12
Up to 1
7 to 17
Available
--
--
ADSL Max
Up to 6.5
--
5.5 to 8
Available
--
--
WBC Fixed Rate
2
--
--
Available
--
--
Fixed Rate
2
--
--
Available
--
--
Other Offerings

 

Availability Date


VDSL Multicast
--
--
--
Available
--
--
ADSL Multicast
--
--
--
Available
--
--

 

Why am i getting less then the line say I should be getting ???

0 Ratings
2 REPLIES 2
john46
Distinguished Sage
236 Views
Message 2 of 3

Re: When well I get my Infinity 2 speeds fixed BT

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
http://speedtest.btwholesale.com/

if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

The stats for the Home Hub 6 can be found on the Information page from http://192.168.1.254 then Advanced Settings -> Technical Log. 

0 Ratings
john46
Distinguished Sage
236 Views
Message 3 of 3

Re: When well I get my Infinity 2 speeds fixed BT

Have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can hear noise then it needs reporting to BT faults on 151 with no mention of broadband in the call
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