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Message 1 of 8

Where are the cabinet roll out plans?

Can someone please help?

My exchange has been enabled for infinity for about a year now.

The open reach checker says 'Accepting Orders'

But there's no view of my actual cabinet being enabled.

So.. My cabinet is Peebles cabinet 12. How can I find out when this will be done?

Does anyone know about a plan?


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Aspiring Contributor
Message 2 of 8

Re: Where the cabinet roll out plans?

Cabinet plans aren't available publicly, here are a few things you can do however.


Register your interest on this website


Email and ask if there are any plans, make sure to include information such as your cabinet number and the exchange you're connected to.


Keep checking this link as they are constantly adding cabinets to the rollout plan.

Message 3 of 8

Re: Where the cabinet roll out plans?

Well that's pretty rubbish really... So you're saying that no one has a plan which anyone can check?

Someone must have a clue? Simply 'registering interest' and checking websites periodically is pretty poor really....

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Distinguished Sage
Distinguished Sage
Message 4 of 8

Re: Where the cabinet roll out plans?

the rollout plans are held by openreach and not BT retail and as openreach only deal with ISPs only ISPs will have an idea of when cabinets will be upgraded - but upgrade is down to openreach

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Aspiring Contributor
Message 5 of 8

Re: Where the cabinet roll out plans?

That is basically what I mean. Openreach know it, but it isn't available publicly.


Emailing them may give you information however.


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Aspiring Expert
Message 6 of 8

Re: Where the cabinet roll out plans?

@Pipjg:  I agree entirely, according to people on my thread you should have a flag beside your cabinet indicating progress/holdups.


I never did and the only way is to create hell with nga.  Well at least make an initial enquiry asking why the holdup, they will probably come back with planning, electricity supply or ducting issues (blocked/collapsed etc).  I said to them no problem just tell me where it is blocked and I will inspect the problem for myself.  Strange they then said they didn't have full details!


If they say planning, if the cabinet is already installed then they are lying.  If it is electricity supply then contact the electricity board and ask them, bet they will say there is no issue.


I was in exactly the same position, and every 3 months the date was moved back 3 months.  Apparently now they just put the date far into the future so they don't get any hassle, but give them hassle as they need to be held to account and they should publish the plans.


My cabinet is now live and I am getting almost a full 80Mb/sec connection to the cabinet.  Good Luck

Message 7 of 8

Re: Where the cabinet roll out plans?

Hi Pipjg,


As already been said BT Retail (a communication provider whom operate this forum) has nothing to do with the rollout of Fibre broadband (FTTC/P) as the rollout is being managed and done by Openreach for all ISPs & Communication Providers.


Openreach's Superfast Fibre Broadband plans are considered commercially sensitive so they are not released to the public.


If there is no mention of WBC FTTC when checking the BT Wholesale Database then unfortunately it looks like your cabinet isn't currently in Openreach's fibre broadband rollout plan. 


Click here to see what your looking for in the BT Wholesale Database


The Openreach Superfast Fibre Broadband rollout is still in it's early stages and the plans are always being added too. 

So your cabinet may be upgraded in the future, though there is no public time scale on when that will be.


Please bear in mind that in some cases it may not be possible to provide FTTC broadband in areas due to: 
• Your line may be too far from the local street cabinet to have a stable FTTC broadband service such as BT Infinity service.
• Your local street cabinet may not be suitable for fibre optic cables.
• We haven't yet got the council's planning permission to do the necessary work at your local street cabinet.
• Your home may not be suitable for fibre optic cables.
• Your landlord may not have agreed to the fibre infrastructure being provided in your building (for example if you live in a flat).

 There isn't a adequate power supply

• Health and safety issues

• No ducting or inadequate ducting


plus lots more.

The build of the fibre broadband infrastructure in the area isn't always easy and can be very complex.


Unfortunately BT Retail (a communication provider/ISP who operates this forum) does not have much say as to when and if you will be able to get FTTC or FTTP/H based broadband such as BT Infinity.


You can register your interest for Fibre Broadband such as BT Infinity by going to


You can keep checking the BT Wholesale Database and BT Infinity website for the most upto date information as these are updated regularly.

The openreach When and Where website is:


**The Fibre-Optic Broadband Rollout is being managed and done by Openreach for all communication providers/ISPs.
BT Retail (a communication provider/ISP) has nothing to do with the rollout of fibre broadband.**


Hope that helps,


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Distinguished Sage
Message 8 of 8

Re: Where the cabinet roll out plans?

also not all cabinet locations are financially viable to update
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