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atttim
Aspiring Expert
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Message 1 of 11

Where do I post a question about BT ID Username ?

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As per SUBJECT above....

Thanks

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10 REPLIES 10
gg30340
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Message 2 of 11

Re: Where do I post a question about BT ID Username ?

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This board is as good as any. What is your question?

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atttim
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Message 3 of 11

Re: Where do I post a question about BT ID Username ?

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I have just written my question ref above...posted it but can't find where it is...???
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atttim
Aspiring Expert
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Message 4 of 11

Re: Where do I post a question about BT ID Username ?

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I tapped REPLY under your answer "What is the question" posted it but can't find it ?

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atttim
Aspiring Expert
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Message 5 of 11

Re: Where do I post a question about BT ID Username ?

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I am helping a couple of pensioners who have moved frm Talk Talk to Bt to set up their b/band. They have been informed that their external connection to bt has been made. They have a TalkTalk email address that they want to continue using by accessing by browser. They obviously never have had a BT Account.

Reading through the Help pages they will require a BT ID and BT Account Number.

 

When they get on the internet and sign in to My BT, and sign up for a BT ID can they use @ TalkTalk.com as their sign in or are they sent a new @ btinternet.com to use ??  

Where will they find there BT Account No ?????

 

Thanks

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atttim
Aspiring Expert
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Message 6 of 11

Re: Where do I post a question about BT ID Username ?

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Ref: Loosing my posting...found it in my Drafts....god knows how it went there...!!
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gg30340
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Message 7 of 11

Re: Where do I post a question about BT ID Username ?

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Yes they can use their TalkTalk email address if they want.

 

They will not be sent a BT email address unless they requested one when they signed up to BT. They can set up their own BT email address via MyBT > My Extras once they have access to that.

 

They will be sent their BT account details in the post or they could contact Live Chat and ask for it.

 

See link

 

https://community.bt.com/t5/Bills-Packages/When-to-use-the-billing-live-chat-team/td-p/868690

 

 

 

 

atttim
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Message 8 of 11

Re: Where do I post a question about BT ID Username ?

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Thanks for that info......

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licquorice
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Message 9 of 11

Re: Where do I post a question about BT ID Username ?

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@atttim  Bear in mind your friend may lose their TalkTalk email address if they are no longer a customer.

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atttim
Aspiring Expert
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Message 10 of 11

Re: Where do I post a question about BT ID Username ?

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OK thanks....
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