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deKay
Beginner
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Message 1 of 4

Where has the broadband usage monitor gone?

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It used to be accessible from here:

 

usagemonitorservices.png

 

But now my My Products section looks like this:

 

Screen Shot 2015-07-19 at 09.19.24.png

 

And I can't find it anywhere else. Everywhere on the BT site just tells me to click the link in the first image, which isn't there anymore!

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3 REPLIES 3
gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Where has the broadband usage monitor gone?

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You may want to edit your phone number out of the screen shots you have posted.


BT have removed this option from customers who have an unlimited package. Their reasoning is you don't need to monitor the usage if it is unlimited.

 

If you search through the forum there are a few threads giving details how to work around this if you need to know your usage.

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deKay
Beginner
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Message 3 of 4

Re: Where has the broadband usage monitor gone?

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Thanks. My phone number wasn't in the screenshot by the way - that was an example image from BT's site 🙂
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jennniffer
Aspiring Contributor
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Message 4 of 4

Re: Where has the broadband usage monitor gone?

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I have spent a lot of time searching the forum but cannot find any "threads giving details how to work around" the withdrawal of the BT bb usage monitor. Can anybody provide a link please.

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