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edsib1
Aspiring Contributor

on ‎13-10-2017 1h24

2,710 Views
Message 1 of 21

Where is Youview update 28.35.0?

When is the update 28.35.0 (with ability to hide channels) going to rolled out for BT TV?

It was released back on 9 August, and TalkTalk rolled it out to their customers on 21Aug.

2months later and still no sign of it for BT TV.

Very poor customer service.
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20 REPLIES 20
speedtrip
Expert

on ‎13-10-2017 8h40

2,669 Views
Message 2 of 21

Re: Where is Youview update 28.35.0?

seconded: wonder if they are waiting to include more 'reverse-engineered' features ?

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Martyfp68
Contributor

on ‎13-10-2017 9h37

2,652 Views
Message 3 of 21

Re: Where is Youview update 28.35.0?

Thirded: come on BT! I thought you had aspirations to be a market leader?

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dfel100
Aspiring Expert

on ‎13-10-2017 10h00

2,636 Views
Message 4 of 21

Re: Where is Youview update 28.35.0?

I think BT have given up. Sky seem to be innovating very quickly in the last few months, BT need to up their game
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MadRob
Aspiring Expert

‎13-10-2017 10h35 - edited ‎13-10-2017 10h36

2,621 Views
Message 5 of 21

Re: Where is Youview update 28.35.0?

I can see no reason why BT aren't releasing this update seeing as how it's ready to go. The only thing I can think of is that they are waiting for the BT retail boxes to complete the 28.26.0 rollout first.

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gomezz
Distinguished Expert

on ‎13-10-2017 11h22

2,605 Views
Message 6 of 21

Re: Where is Youview update 28.35.0?

If they are hoping to bundle in a fix for the internet channel FF loss of audio bug then I am happy to wait a little longer.
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HackneyMan
Contributor

‎13-10-2017 17h19 - edited ‎13-10-2017 17h20

2,521 Views
Message 7 of 21

Re: Where is Youview update 28.35.0?

Yes I agree BT TV customers do appear to be being treated like second class citizens. Hopefully we will get an update in the very near future and wont constantly lag behind. Perhaps we might even jump ahead and get a later update with reintroduced missing features and bug fixes!

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impydave
Contributor

on ‎14-10-2017 10h27

2,413 Views
Message 8 of 21

Re: Where is Youview update 28.35.0?

Its a shame this is happening, I moved back in March from Sky to BT, wasn't a fan of Sky Q, and also the monthly cost was too much...

 

I am happy with BT TV, but things like this annoy me very much, its a simple update that changes ONE thing!! to have this available over two months ago and not yet get it on to BT boxes is extremely poor, which ultimatly makes me ready to go back to Sky...

 

Sort it our BT, you're going to lose customers if you don't!

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Anonymous
Not applicable

‎14-10-2017 19h06 - edited ‎14-10-2017 19h08

2,331 Views
Message 9 of 21

Re: Where is Youview update 28.35.0?

I miss the ability to hide channels as well so I had a look at the EPG and saw an option to only display subscribed channels. I thought great, that'll hide channels I'm not subscribed to - stupid me 😞

 

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speedtrip
Expert

on ‎19-10-2017 17h09

2,063 Views
Message 10 of 21

Re: Where is Youview update 28.35.0?

This just appeared (15.41) over on the YouView Community Forum .....

  

 

 

 

https://support.youview.com/youview-box/software-updates/bt-software-update-29-27-0

 

 

 

 

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