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psaebi
Beginner
576 Views
Message 1 of 8

Where is my £50 cash back? #2

Hello. I am having a similar problem. My service went up 40 days ago. The deal I signed up to was based on a £125 reward card and a £50 cheque.

 

I applied for both on day one via the two different forms (one for card and one for cheque) - 40 days on, I have received the £125 reward card but have NOT received the £50 cheque.

 

I went on https://www.vouchers.bt.com/offer/cashback to follow up

 

I clicked on If you have any difficulties claiming or receiving your cheque you can contact us online. But when you click on link, it only came up with a black page, so no option to get through to any team to raise query.

 

Can someone help with this query?

 

Thanks

 

P

0 Ratings
7 REPLIES 7
DavidM
Moderator
Moderator
566 Views
Message 2 of 8

Re: Where is my £50 cash back? #2

Hi @psaebi and welcome.

 

I'm sorry you're having problems claiming the cashback. I'm sure I can help with this. Can you send me over an email with the details? You'll get the contact the moderators link in my profile. We're very busy at present so it's taking longer than expected to reply but once you submit your details we'll get to you once you reach the top of our queue.

 

Cheers

 

David

 

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psaebi
Beginner
552 Views
Message 3 of 8

Re: Where is my £50 cash back? #2

Hi David

 

Thank you for getting back

 

What details would help you, so that I send you full scope in one go?

 

Thanks

 

Payman

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psaebi
Beginner
549 Views
Message 4 of 8

Re: Where is my £50 cash back? #2

I am also finding it difficult to find your email address in your profile 

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PaddyB
Moderator
Moderator
546 Views
Message 5 of 8

Re: Where is my £50 cash back? #2

Hi @psaebi,

 

If you click on my username, you'll see the "contact the mods" link in the "About Me" section of my profile.

 

Thanks

 

PaddyB

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psaebi
Beginner
539 Views
Message 6 of 8

Re: Where is my £50 cash back? #2

Hi Paddy

 

Have you received my response giving further information?

 

Thanks

 

Payman

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PaddyB
Moderator
Moderator
533 Views
Message 7 of 8

Re: Where is my £50 cash back? #2

Hi @psaebi,

 

I've checked our email queue and can see that we have your details. We are busy at the moment so there are a few cases a head of you in the queue and we'll reply as soon as we can.

 

Thanks

 

PaddyB

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psaebi
Beginner
531 Views
Message 8 of 8

Re: Where is my £50 cash back? #2

Fantastic - Thankyou
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