I called to complain about billing once and was told to contact the ombudsman's office. Details are to be found on the paper copy of the bill. The customer service rep was unable to give me the details over the phone.
Considering that all of us are being encouraged to move to paperless billing in order to avoid a punitive £1.50/month paper billing fee, BT really ought to put the ombudsman's contact details online so that those of us without paper billing can have access.
A complete search of the BT website failed to turn up any mention of the ombudsman's office or contact details. Please rectify.
if you look up of com on the web it may give yoiu information on how to complain as far as i know that is the body for all telecommuication complaints
Is it a widely used approach to force disatisfied BT customers to have to go to the Ombudsman when they have suffered abysmal service and cannot obtain a sensible level of compensation?
I am currently being 'threatened' with a 'deadlock' letter ...... presumably in the hope that I won't bother pursuing my claim. What kind of way is this to treat your customers? I find BT's approach absolutely abhorent.
Has this kind of thing happened to other people?