Where’s my BT Reward card?

[JohnC2]

Hi @BALDYIAN63 sorry that you haven't been able to claim your rewards. I've sent you a Private Message with details on how to contact the Mod team and we'll help you with this.

cheers
John

[BALDYIAN63]

Thanks John, I"ll check it out.

Regards Ian 

[spudio]

Hi Matt

I am pleased to report that the MasterCard turned up within days, but I have not yet received the M&S gift card which you mentioned I should receive within 30 days of 16/03/20. That period is now up.

I’d be grateful if you could investigate and chase it along please.

Many thanks.

Regards

[PaddyB]

Hi @spudio,

Thank you for posting back I can see that the Promotions team confirmed on the 19th of March that the M&S voucher has been sent. It normally takes around 30 - 45 days for it to arrive. This everything that's going on it could be further delayed but please be assured that it is on the way.

Thanks

PaddyB

[BALDYIAN63]

Hi John. (Sorry for the delay in replying in this weird World we"re in at the moment) 

Thanks very much for the info and putting me in contact with Community Moderator (?)  Robbie, he did an excellent job sorting out the Mastercard, and i"m just waiting for the M&S payment into the Bank. 

Robbie definately turned a stressful situation into a pleasant outcome 🙂 And was informative and curteous throughout and is a credit too the Community .

I just wish after 4 years (since i was last here) the issues with Reward cards had improved. For something so simple it seems there"s still issues that need addressing in Validation and Qualification for Reward cards via external sites.

Regards Ian 

[Siru1966]

Hi i to have no rewards showing when i have screen shot showing i would get a 120 reward card

[DavidM]

Hi @Siru1966,

Thanks for posting. When was the order placed and when did the service go live?

Cheers

David

[Siru1966]

Service went live on 6th November. 

[Siru1966]

Ordered 2/11 live 6/11 says no reward

[Siru1966]

I also have the screen shots of offer if needed