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Message 1 of 23

Where’s my BT Reward card?

I am looking for some help with regard to obtaining a £80 reward card  that was promised, along with a £40 M&S card, when I signed up for BT superfast fibre 2 unlimited broadband on 07/02/20 via uSwitch.  I have a screen shot of the BT web page confirming the offer made.  The service was activated on 24/02/20.

Like other people have mentioned on this forum, I too have tried to claim the BT reward card on the relevant web page and have found there are no rewards showing.  Some responses to previous questions indicate that rewards do not appear until 14 days after activation. That period has now passed.

The offer was  one of the main reasons I switched to BT.  The combined £120 effectively reduced the  cost by £5 per month over the 2 year period of the contract and influenced my decision to switch to BT.

People have been posting on this subject for at least a couple of years and it is disappointing to find  that the problem has not been resolved. 

I have followed the procedure to apply for the M&S card but I have no faith that will arrive either.

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Message 2 of 23

Re: Where’s my BT Reward card?


BT was not offering any reward card on that date, so it looks like the Uswitch offer link had not been removed.

Reward Card Offer Dates - Broadband

  • From 31.01.20 until 06.02.20 new to BT customers are eligible for a £100 Reward Card when ordering a Superfast Fibre 2 Unlimited, Existing BT Broadband customers upgrading their BT broadband or those adding just BT TV are excluded.

The M&S voucher was also not available

Broadband Choices, MoneySupermarket and their partners (£40) – for orders of BT Superfast Fibre or Superfast Fibre 2 packages between 31st January – 6th February – Claim by 6th April 2020

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Message 3 of 23

Re: Where’s my BT Reward card?

That’s not an acceptable response Keith.  As I said before, the BT web page that I was redirected to from uSwitch clearly indicated the BT Reward Card and M&S card offers. I have a copy of that page.  An offer was made, which I accepted. I only proceeded because of that offer.

I hope this can be resolved without me having to make a formal complaint.

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Message 4 of 23

Re: Where’s my BT Reward card?

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Message 5 of 23

Re: Where’s my BT Reward card?

Hi @spudio,

Welcome to the Community and thanks for taking the time to post.

Sorry that you have been unable to claim your reward card using the normal process.

I've sent you a Private Message with details on how you can get in contact with the mod team. Can you also send over a copy of the screenshot from the BT website?



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Message 6 of 23

Re: Where’s my BT Reward card?

Hi @spudio,

Thanks for taking the time to send in the account information.

I have raised a query to our Rewards Card team to chase up both the Reward Card and the M&S Voucher. It can take our Rewards Card Team up to 5 working days to work queries.

I will let you know as soon as I hear back from the team.



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Message 7 of 23

Re: Where’s my BT Reward card?

Hi Matt

Thank you for your intervention, which is very much appreciated.

I have received separate notification that the reward card is on its way to me. Hopefully, the M&S voucher will follow in due course.

Message 8 of 23

Re: Where’s my BT Reward card?

That's great to see @spudio.

I'll make Matt aware when he's back in the office on Monday.



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Message 9 of 23

Re: Where’s my BT Reward card?

Hi @spudio,

Thanks for getting back to me.

Sorry about the delay in getting back to you I was out of the office over the weekend.

I have arranged for the gift cards to be sent out to you and you will receive these within 30 days.

Any questions please let me know.



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Message 10 of 23

Re: Where’s my BT Reward card?

Hi Matt-S.

I have exactly the same issue as the OP posted above, with the same offer and timelines (£80 Mastercard & £40 M&S voucher) with the same result with "No Rewards" indicated in my account.

As with most people the reward is the reason people return to BT.

This is the 2nd time over the last 4 years BT has accepted my contract with redemption/rewards offers and failed to deliver the contract i signed up for! 

The last time the Rewards that didn"t exist finally appeared, was after the claim deadline had expired. I do not want too go through this "Costly Farce" yet again. 

Any help greatly appreciated 

Regards Ian 

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