Hi, my broadband from bt started on 1/7/16 but i have still not received my bt wireless router or any note to say that delivery has been attempted. I have phoned bt customer services; was on hold for 30 minutes, then had a protracted conversation with someone with an almost impenetrable accent that ended in her telling me that she would put me through to the relevent department but that there would be "a huge wait"! After being put on hold for another 10 minutes the line went dead! Rather than start the whole thing over again ive decided to try going through the forums instead. Can anyone tell me how to get my router?