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Re: Which is correct - BTCloudWeb site or BTCloud Desktop app.
Interesting problem! I have noticed a (much smaller) discrepency on my own account, but it's caused by duplicate content. Where I have the same file in multiple locations, the web counter counts them twice, but the desktop / mobile app counters only count them once. It also seems to go with the 'lower' count for the purposes of calculating my quota, as it's never stopped me uploading more stuff. Could this be the cause of your problem?
I don't think there's a bug which is universally messing up how to convert bytes to kilobytes, as if there was my own 420GB account would show a similar discrepency.