Thanks to a botched transfer to another ISP I'm returning to BT as a new customer next week. I previouly had BT TV with a 2100 on a 40GB limit, new contract is unlimited but no TV (Might try prime/netflix etc)
I'm having a Mini sent (£10) so I can access the free BT TV channels but can I use my existing 2100 instead?
Solved! Go to Solution.
Yes you should be able to use your current box without any issues.
First of all, welcome back. It's good you're staying with us on the Community Forums.
There should be no problem using the DTR-T2100. It's worth remembering that we can only provide support on the Youview+ box that we'll have noted on your account, which will be the mini.
Thanks for the replies all.
I'm currently internet less until Friday, I re-signed up with BT the old fashioned way (phone) and a few things are a little unclear. Could someone explain how I go about getting the TV entertainment package free for a year? I may have agreed to take it as why else would I want the Mini box at £10? Is this the only package free (Ok chargeable but discounted for a year to £0) as I thought one of the sports channels was still free?
I'd look myself only I've been offline for two weeks already and as I say it'll be Friday before I'm connected again (Fingers crossed) So as I live in a rural area with no mobile 3/4G coverage my time online is very limited.
Off topic now and a mini rant to make me feel better! FWIW, my advice is to avoid EE. I was cold called by them and offered an attractively priced package and I agreed to transfer my phone/internet. Four weeks, two registrations and many phone calls later I arrived at transfer day with no equipment. BT turned me off and towards the end of a lenghty phone call to EE CS (Where they said they'd send out a router next day) I was told there was a problem with my line and they now couldn't offer me a service and cancelled my contract. That has left me phone/internet less since 15/3. I'm sure they have thousands of satisfied customers but I won't be one of them 😞
Thanks Umpire, I've ordered 38MB Infinity which I had previously and my line usually tested at 26-32Mbps.
Quite frankly I'm not sure what I ordered regarding TV! The guy on sales was very good but as I'd just been cut off that day and was looking service asap (Phone + Broadband without TV) I wasn't taking everything in. When offered a box for £10 I thought that was good value to watch some 'free' TV on. Just got logged in to my new account where I see my order is in progress.
Regarding TV and extras this is what it's displaying.
Thanks umpire, you are indeed correct.
I rang this morning and I've ordered Infinity with TV Starter package and BT Sport add on. My service should be activated on Friday, I requested the additional 20 entertinment channels be added to my existing order (£2.50 first 12 months) but the CS assistant could not do this, they will however be added on Saturday morning.
HomeHub 5 and Mini youview box were delivered yesterday so hopefully everything will go smoothly and I'll get back online 🙂