This is very enlightening, as I wondered how Keith had such great knowledge, given he doesn't work for BT!
I think that it is great that people like Keith (and there are others on these forums) who give everybody the benefit of their knowledge and experience.
Thank you, Keith.
I hope that you (and the others like you) continue to let others benefit from your knowledge.
I worked for BT for nearly 42 years
Anyway, thanks to everyone for their support of these forums, as they do help a lot of people.
Special thanks to some of the new contributors, who came here with a problem, had it fixed, and then took the time to help others. That is how a community forum survives.
Lets not forget the BT Care Team Forum Moderators, who are always willing to help out, when things cannot be sorted here, their support is vital.