Oh my goodness, I thought I was bad waiting 8 weeks, have you had to deal with this for 6 months??
I don't understand how it can be this difficult just to get internet installed. Why do they even install fibre straight to your home if it can't be connected up!! It's ridiculous!!
Yes, BT customer service is of no help at all, all I get is "we are waiting on openreach, we can't give you any timescale at all" and Openreach are as bad as they just say that they aren't even the ones dealing with it, it's BT Ireland. It's ridiculous in this day and age to have this level, or lack thereof, of service
I was told earlier by BT that the problem was that Openreach couldn't get people in Northern Ireland with the expertise to deal with the fiber connections, but I've been told that many stories now that I don't know what to believe either!
Well it's actually been since July 2017, so closer to 9 months now. I've had email after email from Openreach, BT UK, BT retail, BT WHolesale, BT Ireland, BT, etc and apparently not one of these organisatons are responsible for the provision of Broadband or can tell me who to contact. They just refer me back to one of them and it's just a big circle. Sky were the only ones who raised the telephone port being full, so maybe that is the real issue. But who can know for certain?
The infrastructure in Northern Ireland is appalling and no one cares. There was a government white paper published to allow better broadband for rural areas, and it's a load of nonsense. It's not a priority for anyone. It's a huge equality issue and one that impacts the entire community.
I am having same issue, Openreach say it's BT Ireland and I cannot even find a suitable phone number to call for BT Ireland....?
i am having same issue, is there a BT Ireland number I can call as I dont see anything suitable on their site?
I am having exactly the same problem with a new build property stuck between BT Openreach who refer me to BT Ireland and vice versa. Neither of which will speak to me as they refer me back to provider. I'm really anxious having read these o posts.