Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
JohnC2
Moderator
Moderator

on ‎07-09-2018 14h53

618 Views
Message 21 of 27

Re: Who is responsible for BT in Northern Ireland? And how do you get them to do an anything?

Hi @clarefp thanks for checking that for me.

Is your address listed on the Royal Mail website?

Is the developer still on site and if so they should be able to get in touch with Openreach for you. If they are not on site  complete the customers at home/work  contact form. 

Thanks
John

0 Ratings
Highlighted
clarefp
Beginner

on ‎07-09-2018 15h39

610 Views
Message 22 of 27

Re: Who is responsible for BT in Northern Ireland? And how do you get them to do an anything?

yes I have added my address onto Royal Mail about 4-6 weeks ago.

I will ask developer as well.
0 Ratings
Highlighted
JohnC2
Moderator
Moderator

on ‎07-09-2018 17h42

597 Views
Message 23 of 27

Re: Who is responsible for BT in Northern Ireland? And how do you get them to do an anything?

@clarefp Post back and keep us updated on how you get on with the developer.

Cheers
John

0 Ratings
Highlighted
NMcC
Aspiring Contributor

‎08-09-2018 19h21 - edited ‎08-09-2018 19h22

586 Views
Message 24 of 27

Re: Who is responsible for BT in Northern Ireland? And how do you get them to do an anything?

BT Consumer - UK Mainland, BT Retail - Northern Ireland.

0 Ratings
Highlighted
steve10101
Newbie

on ‎18-09-2018 13h37

557 Views
Message 25 of 27

Re: Who is responsible for BT in Northern Ireland? And how do you get them to do an anything?

I am having the same issue in Northern Ireland; new house in a new development. My address is now showing in the Openreach data base and with Royal Mail but the Openreach data base cannot determine if fibre is available. Other addresses including next door are showing full fibre availability.

I have filled out the open reach contact form but got the following response:

 

“Hello Stephen ,

I'm emailing on behalf of Openreach regarding your recent enquiry about an order at a New Housing Development. I've checked the address that you asked about and this address is provisioned by BT Ireland and not Openreach.

This Team is only able to monitor and update on the progress of live orders within Openreach systems so you need to contact your Service Provider to discuss this further. There may also be useful information on the BT Ireland webpages.

Thanks,

Openreach Newsite Development Queries Team”

 

BT Ireland don’t have a like for like form. I’m at a loss as to next steps.

0 Ratings
Highlighted
lauramfirth
Beginner

on ‎18-09-2018 13h44

550 Views
Message 26 of 27

Re: Who is responsible for BT in Northern Ireland? And how do you get them to do an anything?

Well as the person who started this thread, I thought I would update the thread on where I am up to with this. Nowhere. No progress made, no Internet in my house still and quite frankly, I've given up on it. Alarmingly poor service
0 Ratings
Highlighted
clarefp
Beginner

on ‎18-09-2018 13h57

541 Views
Message 27 of 27

Re: Who is responsible for BT in Northern Ireland? And how do you get them to do an anything?

getting nowhere. Openreach/BT engineer came out as we thought to connect fibre - when he got out he said that there is no fibre infrastructure only copper. he said to contact Openreach who in turn said they can't do anything as our provider (Sky) have set up the order wrong.... so waiting to hear back from Sky. the engineer hinted it will most likely be months before we have internet!
0 Ratings