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jamboles
Beginner
158 Views
Message 1 of 4

Whole Billing

I have just changed to whole billing and wish ti change the dat my direct debit comes out. How do I do this?

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3 REPLIES 3
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Whole Billing

If you would like to try Live Chat they should be able to help you.

 

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jamboles
Beginner
151 Views
Message 3 of 4

Re: Whole Billing

Thanks. Got in touch through Live Chat. Might have it fixed out. Really not that much help. Have been having problems with our account for 6 months now. Only time will tell if its fixed now. Im not convinced! Can honestly say BT's customer service is shocking. possilbly the worst ive had but British gas runs them close!!!

 

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pottyperson
Distinguished Guru
Distinguished Guru
145 Views
Message 4 of 4

Re: Whole Billing

Don't hold your breath. BT have always maintained that DD dates can only be changed for the Monthly Payment Plan, and that those for whole bill payments are fixed. It's the only reason I stick with MPP now that my bills hardly vary from one quarter to the next.

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