Showing results for 
Show  only  | Search instead for 
Did you mean: 
Message 1 of 3

Whole Home Hub - multiple issues


I have a bunch of issues with my WHH which just keep occuring and I'm hoping that there's something I'm doing that's stupid because I cannot believe that a company like BT will fleece me for several hundred pounds on a system that simply doesn't even make an effort to work.

Set-up: I have 4 WHH premium discs scattered around an old house. 2 achieve "excellent" and 2 achieve "good" connections. We are a family of 4 with up to 15 devices connected at any time, but we're not heavy traffic - internet browsing, Roblox and Netflix HD is about the maximum load this ever sees at one time. Firmware updated all round.

Here are the issues that I see with horrible frequency:

1) selected devices, like my iPhone, are randomly disconnected and cannot get back on. I can be sitting next to my GF and she, using an identical iPhone is connected while I cannot get on. If I restart the whole WHH the problem goes away for a while.

2) the guest network isn't something I want on. So I turn it off. Then I look at available networks sometime later and the guest network has started itself back up again.

3) My partner and I put bedtime settings on her kid's devices, and sometimes they save, sometimes they don't. Even if they do save, they might then disappear a day or so later

Number 1 is obviously the main problem, but 2 and 3 are significantly irritating. Should I just accept these things? Or is there something I need to change? I have been told "turn a couple of the discs off" but that seems to be a very strange 'solution'. (If that solution worked then it would imply that the software is making really basic mistakes.)

Any thoughts/help very welcome - and thanks in advance


0 Ratings
Message 2 of 3

Re: Whole Home Hub - multiple issues

Hi @TMHill, welcome to the community and thanks for posting. I'm sorry to see you're experiencing problems with your whole home wifi equipment. Have you made sure to forget your router wifi signal from your devices as this can cause connectivity issues that you've mentioned in point 1? 


I'd recommend you get in touch with the whole home wifi helpdesk on the details below regarding the other issues as they'll be able to get these investigated for you.


By phone: 0808 100 6116

Monday to Friday 9.00am to 5.30pm

Saturday 9.00am to 2.00pm

By email:

0 Ratings
Message 3 of 3

Re: Whole Home Hub - multiple issues

Thanks for trying to help. The entire system decided to just stop working. And of course I can’t speak to anyone at BT because the helpline is a ridiculous affair.

Still. I expect that getting my money back and finally moving away from this company after over 30 years will be very simple and straightforward. Ha ha.

At this point they are indistinguishable to me from an online scam.

0 Ratings