Wholehome WiFi and Xbox one

[Nusseyd]

Installed the WHWF (running off a SkyQ router) and everything working great apart from online gaming on the Xbox one.
Device is connected, can browse internet, view YouTube etc. However, when access a game (e.g. call of duty) the game connects, signs in successfully...but, as soon as you select multiplayer online mode, the game responds by saying I need an internet connection!!
Same thing happens on other online games too.
So, I disconnect from WHWF, and connect the Xbox to the sky hub WiFi and everything works great!!

Any ideas???

[JohnC2]

Hi @Nusseyd Sorry that you are having this problem with your Whole Home Wifi.

Please contact the Whole Home Wifi helpdesk by phone on  0808 100 6116 
Monday to Friday 9.00am to 5.30pm
Saturday 9.00am to 2.00pm

Or by email: btconnectedhome@bt.com and the team will be happy to help you.

Cheers
John 

[gz023247]

Hi, 

Was this ever resolved as I'm experiencing the same issue for 2 members of my house?