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Newbie
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Message 1 of 2

Why am I charged so much for Broadband???

I've just looked at my bill and I'm being charged £28.35 a month for my broadband, but the most expensive package I can find on BT.com is £26 and that includes Infinity - I only have an old 2.0 homehub...

 

The billing info pages aren't very helpful so I can't find out why I'm paying so much. Any ideas?

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Why am I charged so much for Broadband???

It's not the model of homehub that determines your bill, it's which package you are on. You may also have your line rental included in that figure. Line rental is about £15. If you contact Live chat should be able to explain your bill to you.

 

See this link for broadband packages to establish which you are on or its equivalent

 

http://www.productsandservices.bt.com/products/broadband/packages

 

Link to live chat

 

https://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums

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