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Beginner
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Message 1 of 7

Why am i not getting BT Sport HD??

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my account was activated today, I have Entertainment Plus + BT Sport Pack + HD Extra Pack but no BT Sport HD. When buying, the HD Extra Pack said:

 

"BT Sport customers who add HD Extra will get BT Sport in HD at no extra cost."

 

All other HD Channels work, and BT Sport in standard def works too.. is it a matter of waiting or do i have to do something? 

 

Please Help,

thanks

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Distinguished Guru
Distinguished Guru
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Message 2 of 7

Re: Why am i not getting BT Sport HD??

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I believe the  BT Sport HD Pack is a seperate item that would have to be included in your order (even if it is discounted - ie free due to you taking the the HD Extra pack.)

 

 

Probably a good idea to contact BT (phone or live chat) to get them to confirm that it is on your account if it isn't they can easily add it ... if it is then they can check/record that it hasn't been activated.

 

Post back if there is no quick resolution

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Newbie
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Message 3 of 7

Re: Why am i not getting BT Sport HD??

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My Youview box arrived today and I have ordered the same package as you.

 

I've got BT Sport SD.  I've got the HD channels that you get with HD Extra.  But I haven't got the BT Sport in HD that BT said we would get.

 

I'm assuming this will be turned on by the end of today - because it would be pretty poor service if upgrading customers then have to get in touch to solve a problem that shouldn't exist?

 

It did say when I ordered.

 

"BT Sport customers who add HD Extra will get BT Sport in HD at no extra cost."

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Beginner
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Message 4 of 7

Re: Why am i not getting BT Sport HD??

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i rang em up and its been sorted now, thank you

 

the guy said it must have been some kind of glitch, got 3 months free 🙂 

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Beginner
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Message 5 of 7

Re: Why am i not getting BT Sport HD??

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spoke too soon, BT Sport HD works now but all the other HD channels dont Smiley Sad like comedy central HD which worked before

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Beginner
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Message 6 of 7

Re: Why am i not getting BT Sport HD??

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just an update, i did another live chat and was able to sort out the problem. now i have all the HD channels i want and should have 🙂 bit of a pain but atleast it got sorted in the end

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Distinguished Guru
Distinguished Guru
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Message 7 of 7
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BT sport

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