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Paigntonian
Aspiring Expert
551 Views
Message 1 of 7

Why are the helplines closed after 10pm?

As the title says.

I tried ringing again tonight... guess what... lines closed!

 

I even asked the mods about it.... they refused to answer!!

 

 

False advertising, and not the service I am paying for...

Mind you if BT cant be bothered to fix my broadband, why should they bother opening the phonelines!

 

Pathetic.

------Marc------
0 Ratings
6 REPLIES 6
06jpearce
Aspiring Expert
430 Views
Message 2 of 7

Re: Why are the helplines closed after 10pm?

Hello,

May I ask what number you rang? Thanks
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minusdot
Recognised Expert
427 Views
Message 3 of 7

Re: Why are the helplines closed after 10pm?

For technical issues:

 

From a landline dial:
0800 111 4567

From a mobile dial:
0330 123 4567*

Opening hours
24 hours a day, 365 days a year

Please make sure you're at your computer and it's switched on when you call.

For troubleshooting tips and advice visit the BT Community Forums

 

For billing:

 

From a landline dial:
0800 800 150

From a mobile dial:
0330 123 4150*

Opening hours
Monday to Friday 8am to 9pm, Saturday 8am to 8pm, and Sunday 9am to 6pm

Please have your account number to hand when you call us. You can find your account number on your bill.

If you need to call us from abroad, you can reach us on +44 179 359 8718. The cost of the call will depend on which country you are calling from.

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Paigntonian
Aspiring Expert
353 Views
Message 4 of 7

Re: Why are the helplines closed after 10pm?

06jpearce,

The same numbers as everybody else mate, 150-closed.

08001114567- closed.

 

Minusdot very good. Man Indifferent

------Marc------
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Highlighted
minusdot
Recognised Expert
348 Views
Message 5 of 7

Re: Why are the helplines closed after 10pm?

 
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Paigntonian
Aspiring Expert
320 Views
Message 6 of 7

Re: Why are the helplines closed after 10pm?

 

 

Minusdot, to explain in English one more time... I have telephoned some 6 or 7 times on 150, and 08001114567 to speak to the tech department, and I have received a recorded message telling the help desk is now closed.

 

I have not miss dialed, or used a different number.

 

I am not stupid, I know how to use a telephone, and what number to dial.

 

BT are (yet again) advertising a service it is not providing, although I am paying alot of money for it.

 

------Marc------
0 Ratings
minusdot
Recognised Expert
251 Views
Message 7 of 7

Re: Why are the helplines closed after 10pm?

Apologies Marc for not considering that the same helpline might be open for some but not open to others. Hopefully you'll always now be able to get through to complain in future! 😉

 

It would be appreciated if we could (both) attempt to keep things friendly. I know you've got an ax to grind as you're having endless problems with BT. But I promise you I'm not the BT fanboi you think I am.

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