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cseddon
Beginner
930 Views
Message 1 of 19

Why can I still not get BT Infinity?

BT Infinity was rolled out in 2011 and I am told that I still cannot get it - despite living in Holloway, North London. The website says there is not even any plan to make it available. After sis years nobody seems to be able to tell me why a) this densely populated region cannot get BT Infinity and b) when if ever it will be made available. 

0 Ratings
18 REPLIES 18
Webby
Distinguished Sage
912 Views
Message 2 of 19

Re: Why can I still not get BT Infinity?

What's your postcode?
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gg30340
Distinguished Sage
Distinguished Sage
883 Views
Message 3 of 19

Re: Why can I still not get BT Infinity?

If you use this checker it will tell what cabinet you are on and what services it can receive. Post a screen shot of the results after you have deleted your phone number.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

If it does not show a cabinet number it will be because you are on an Exchange Only(EO) line. This means you can not get Infinity because you are not connected to a cabinet, instead you are connected directly to the exchange.

Sometime in the future Openreach may install a cabinet out side the exchange and this will allow EO lines to connect to a cabinet. This however is not high on their priority list so may take some time.

Use your BT phone number. If you don't have a BT number use the address checker. It is more accurate than the post code checker which can cover more than one cabinet.

cseddon
Beginner
797 Views
Message 4 of 19

It says that I am on an exchange only line but there is a cabinet at the end of my road

Which is a cul-de-sac. So why on earth would I not be connected to the cabinet?

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cseddon
Beginner
790 Views
Message 5 of 19

Re: Why can I still not get BT Infinity?

I've clicked on it until I am blue in the face and it does not give me any option to give a rating.

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john46
Distinguished Sage
774 Views
Message 6 of 19

Re: Why can I still not get BT Infinity?

a lot of lines are exchange only it is not unusual
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cseddon
Beginner
748 Views
Message 7 of 19

Re: Why can I still not get BT Infinity?

My flat is one of just 86 residential addresses in a cul-de-sac with a cabinet at the end of the street - so I really do not understand why I should be stuck with a useless exechange only line. Is there any way I can get one of the proper lines instead given the cabinet is less than 100m away?

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Webby
Distinguished Sage
727 Views
Message 8 of 19

Re: Why can I still not get BT Infinity?

In short. No.

Openreach MAY carry out some line plant rearrangement, but this isn't somehing you can request.
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cseddon
Beginner
718 Views
Message 9 of 19

Re: Why can I still not get BT Infinity?

Then I guess it's time to axe BT. I don't see why I should be expected to pay the same for a sub-standard line as people are charged for a proper one. 

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Webby
Distinguished Sage
708 Views
Message 10 of 19

Re: Why can I still not get BT Infinity?

Unless you move to Virgin, a mobile network, or a fixed wireless provider, your next ISP would still be using the Openreach network.

You pay for a copper line, which your are provided with. Nowhere does it stats how it has to be delivered.
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