Help us improve our customer experience. We are very keen to get your thoughts on some of the ideas we are exploring. Please take a few minutes to complete this short survey,
BT Customer experience survey
Go to Solution.
Only Openreach would know the answer to that, as they provide the infrastructure. BT Retail is just another service provider.
Is your BT Retail phone line working? If so, can you do the following.
In order to find out what services and speed range you should be getting, please enter your phone number into this form.Broadband availability checkerPlease remember to edit out your phone number before you post the results.See if the cabinet shows available, or waiting list.