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Jolo0924
Contributor
767 Views
Message 11 of 16

Re: Why can't I delete some email addresses?

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@DanielS wrote:

Hi @Jolo0924,

 

Your old account has now been barred and it will be permanently deleted on the 06/12/2016 (60 days).

 

Thanks

 

DanielS


Hi DanielS. 

 

Thanks for the help and info.

Jolo0924
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david644803
Contributor
718 Views
Message 12 of 16

Re: Why can't I delete some email addresses?

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Thanks to moderator DanielS and Patrick from BT Digital Care for resolving this issue. All my BT Mail accounts seem to have been deleted.

 

However, BT's server seemed to detect suspicious activity and barred me from my main BT ID. It presented me with a screen where I needed to choose new passwords for my main BT ID and each of the email accounts, but everything seems to be OK now.

 

David

 

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JohnC2
Moderator
Moderator
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Message 13 of 16

Re: Why can't I delete some email addresses?

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Hi @david644803 Thanks for posting back and good to hear that @DanielS and @PaddyB were able to get this sorted for you and all is OK now.

 

Cheers

John

 

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898654
Aspiring Contributor
700 Views
Message 14 of 16

Re: Why can't I delete some email addresses?

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DanielS,

I did raise a fault report, but it was only partially resolved. This was really because I was doing it on behalf of my parents, who are both over 75. If I could ask you not to telephone them again, at least not before prior arrangement with myself because it just adds to further complications & stress. Also, they are not likely to answer the call.

Maybe there's a way to arrange for you to phone me? e.g. perhaps if you were to email them & ask their permission for me to act on their behalf.  I'll let them know it's ok to give you my contact details.

Cheers, S.

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DanielS
Moderator
Moderator
686 Views
Message 15 of 16

Re: Why can't I delete some email addresses?

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Hi @898654,

 

One of the BT Care team tried contacting you yesterday. She also emailed the contact address. Can you check it and reply to it please? She'll be back in office on Friday.

 

Thanks

 

DanielS

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898654
Aspiring Contributor
684 Views
Message 16 of 16

Re: Why can't I delete some email addresses?

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Will do, thanks for the swift reply.
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