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Aspiring Contributor
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Message 1 of 4

Why different sub accounts in FULL and BASIC mode

I've been using a number of sub-accounts for years, no problem but a couple of weeks ago, some of the sub-accounts disappeared from the FULL version but remained in the BASIC version.

 

I now need to flip between BASIC and FULL depending on which sub-account I need to use.

 

The FULL version also won't allow me to create a new sub-account?

 

Any help much appreciated.

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3 REPLIES 3
Moderator
Moderator
322 Views
Message 2 of 4

Re: Why different sub accounts in FULL and BASIC mode

Hi pbc,

 

Welcome to the forum and thanks for posting, if you need any help with this please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.

Thanks

Neil

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Aspiring Contributor
296 Views
Message 3 of 4

Re: Why different sub accounts in FULL and BASIC mode

Hi I contacted the Forum mods as requested, receieved an auto response email 5 days ago but no further contact?

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Distinguished Sage
Distinguished Sage
293 Views
Message 4 of 4

Re: Why different sub accounts in FULL and BASIC mode

The mods are pretty busy, contact may be up to 5 working days.

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