Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Sandra8
Beginner

on ‎09-01-2021 11h11

1,074 Views
Message 1 of 4

Why do Emails disappear from the inbox after a month

Why do emails automatically disappear from my inbox on the laptop after a month

0 Ratings
3 REPLIES 3
gg30340
Distinguished Sage
Distinguished Sage

on ‎09-01-2021 11h56

1,064 Views
Message 2 of 4

Re: Why do Emails disappear from the inbox after a month

Do you check your emails on more than one device such as on a mobile phone or tablet?

If you do have more than one device, do you move your emails from the inbox on one of your devices but not on the laptop?

0 Ratings
Sandra8
Beginner

on ‎09-01-2021 12h00

1,058 Views
Message 3 of 4

Re: Why do Emails disappear from the inbox after a month

I have a tablet and a phone the messages stay on my phone but not on my table or laptop.  If I delete on any device it automatically syncs with the others

0 Ratings
gg30340
Distinguished Sage
Distinguished Sage

on ‎09-01-2021 14h09

1,040 Views
Message 4 of 4

Re: Why do Emails disappear from the inbox after a month

If you have set your phone and tablet email app up as an IMAP account they should both synchronise and replicate what is showing on webmail, ie when you log onto your BTMail email account using a browser.

This should mean that if the inbox is being emptied on one it should be exactly the same on the other.

How do you access you email account on your laptop. Is it with a browser or using an email client/app?  

0 Ratings