cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
kwpc1
Aspiring Contributor
974 Views
Message 1 of 4

Why does my order Say BT Vision Essentials instead of YouView Essentials?

Go to solution

Had to have my original order scrapped due to the issues people have posted about elsewhere. Ordered on the phone today (they phoned me by the way). Finally got it all sorted, I hope, however still not received any confirmation email and I can see on my account page under Product Information :

 

BT Vision Essential BT Vision Essential, BT Vision - PPV, BT Vision - PVR

 

Now it could be just the way they are doing it but I definitely don't want to end up with a BT Vision box! Is everyone elses order looking the same or should I raise this with customer service?

0 Ratings
3 REPLIES 3
happyslayeruk
Expert
969 Views
Message 2 of 4

Re: Why does my order Say BT Vision Essentials instead of YouView Essentials?

Go to solution
Just looked up my order for the Youview box I received.

Under 'Your equipment delivery' it said 'Equipment ordered: Powerline Adaptor Pair, YouView box (Humax)'

Under 'Product Information' it said 'BT Vision Unlimited, BT Vision - PPV, BT Vision Unlimited, BT Vision - PVR'

Check the equipment section as well as product information.
0 Ratings
kwpc1
Aspiring Contributor
962 Views
Message 3 of 4

Re: Why does my order Say BT Vision Essentials instead of YouView Essentials?

Go to solution
LOL, i think I definitely need new glasses! Thanks for that 🙂
0 Ratings
happyslayeruk
Expert
958 Views
Message 4 of 4

Re: Why does my order Say BT Vision Essentials instead of YouView Essentials?

Go to solution

No probs, at least it saved you a phone call and 30 minutes listening to the same piece of music on a loop. Smiley Wink

0 Ratings