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Aspiring Contributor
1,380 Views
Message 1 of 36

Why doesnt BT Sport work with XP sp3?

I have broadband better than 400 bps

XP sp3

silverlight reinstalled many times

IE8, Chrome and firefox

internet time updated - many times!

all browsers return 6030 VC019

silverlight works on two test sites

can see sky news and other online streaming channels

BT initially said it was their problem now an automated email suggests its my PC

HELP from anyone with similar problem would be appreciated.

MODERATORS - why was i told it was a BT Retail Server problem?

 

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35 REPLIES 35
Distinguished Expert
1,374 Views
Message 2 of 36

Re: Why doesnt BT Sport work with XP sp3?

Did you do the 4 things?
1. Update your video drivers
2. Update your clock and 24 hour format
3. Run the Silverlight fixit http://support.microsoft.com/kb/2608523
4. Delete mspr.hds http://mike-thomson.com/blog/?p=210
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Aspiring Contributor
1,354 Views
Message 3 of 36

Re: Why doesnt BT Sport work with XP sp3?

Thank you for the info.

Yes I have now done all that.

rebooted tried all three browsers and still get 6030 VC019

Can see that silverlight is loaded in BT

Sky News online streaming works perfectly - and this is using the installed Silverlight.

Am reluctant to try ringing BT yet again - it takes ages - and I have the distinct feeling they haven't got a cluse about what I am telling them!

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Distinguished Expert
1,348 Views
Message 4 of 36

Re: Why doesnt BT Sport work with XP sp3?

Even number 4.?

I saw someone posted they managed to get it going on XP only after a reformat/reinstall. So far I've failed.
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Expert
1,345 Views
Message 5 of 36

Re: Why doesnt BT Sport work with XP sp3?

I got it to work on xp sp3 on firefox by clearing the cookies and catche. There was np as when I went back onto sites the cookies I need installed ok and the player has worked ever since.
Try that.
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Aspiring Contributor
1,333 Views
Message 6 of 36

Re: Why doesnt BT Sport work with XP sp3?

did a complete reinstall and went over my download limit last month - BT now want to charge me for it!

I NOTICE THE MODERATORS ARE THUNEROUSLY SILENT ABOUT THIS ISSUE

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Contributor
1,323 Views
Message 7 of 36

Re: Why doesnt BT Sport work with XP sp3?

They are not interested mate you are not alone on this there is a prooblem for some me included using xp, all bt staff are like robots have you done this that  tried the other !!!! er yes a hundred times  over and it still dont work.

 

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Aspiring Contributor
1,257 Views
Message 8 of 36

Re: Why doesnt BT Sport work with XP sp3?

In my original message on 03/09 I asked if the Moderators/BT could shed any light on this.

STILL NO COMMENT

Perahps the best way is to keep updating this post until someone comes up with an answer!

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Distinguished Expert
1,249 Views
Message 9 of 36

Re: BT Sport work with XP sp3? It works for some.

That depends - what's the question?

😉

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Moderator
Moderator
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Message 10 of 36

Re: Why doesnt BT Sport work with XP sp3?

Hi patches38,

 

I can take a closer look at this for you. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.

Thanks

Neil

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