cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Aspiring Contributor
1,342 Views
Message 1 of 36

Why doesnt BT Sport work with XP sp3?

I have broadband better than 400 bps

XP sp3

silverlight reinstalled many times

IE8, Chrome and firefox

internet time updated - many times!

all browsers return 6030 VC019

silverlight works on two test sites

can see sky news and other online streaming channels

BT initially said it was their problem now an automated email suggests its my PC

HELP from anyone with similar problem would be appreciated.

MODERATORS - why was i told it was a BT Retail Server problem?

 

0 Ratings
35 REPLIES 35
Highlighted
Distinguished Expert
1,336 Views
Message 2 of 36

Re: Why doesnt BT Sport work with XP sp3?

Did you do the 4 things?
1. Update your video drivers
2. Update your clock and 24 hour format
3. Run the Silverlight fixit http://support.microsoft.com/kb/2608523
4. Delete mspr.hds http://mike-thomson.com/blog/?p=210
--
To say thanks for a helpful answer, please click the white star
0 Ratings
Highlighted
Aspiring Contributor
1,316 Views
Message 3 of 36

Re: Why doesnt BT Sport work with XP sp3?

Thank you for the info.

Yes I have now done all that.

rebooted tried all three browsers and still get 6030 VC019

Can see that silverlight is loaded in BT

Sky News online streaming works perfectly - and this is using the installed Silverlight.

Am reluctant to try ringing BT yet again - it takes ages - and I have the distinct feeling they haven't got a cluse about what I am telling them!

0 Ratings
Highlighted
Distinguished Expert
1,310 Views
Message 4 of 36

Re: Why doesnt BT Sport work with XP sp3?

Even number 4.?

I saw someone posted they managed to get it going on XP only after a reformat/reinstall. So far I've failed.
--
To say thanks for a helpful answer, please click the white star
0 Ratings
Highlighted
Expert
1,307 Views
Message 5 of 36

Re: Why doesnt BT Sport work with XP sp3?

I got it to work on xp sp3 on firefox by clearing the cookies and catche. There was np as when I went back onto sites the cookies I need installed ok and the player has worked ever since.
Try that.
0 Ratings
Highlighted
Aspiring Contributor
1,295 Views
Message 6 of 36

Re: Why doesnt BT Sport work with XP sp3?

did a complete reinstall and went over my download limit last month - BT now want to charge me for it!

I NOTICE THE MODERATORS ARE THUNEROUSLY SILENT ABOUT THIS ISSUE

0 Ratings
Highlighted
Contributor
1,285 Views
Message 7 of 36

Re: Why doesnt BT Sport work with XP sp3?

They are not interested mate you are not alone on this there is a prooblem for some me included using xp, all bt staff are like robots have you done this that  tried the other !!!! er yes a hundred times  over and it still dont work.

 

0 Ratings
Highlighted
Aspiring Contributor
1,219 Views
Message 8 of 36

Re: Why doesnt BT Sport work with XP sp3?

In my original message on 03/09 I asked if the Moderators/BT could shed any light on this.

STILL NO COMMENT

Perahps the best way is to keep updating this post until someone comes up with an answer!

0 Ratings
Highlighted
Distinguished Expert
1,211 Views
Message 9 of 36

Re: BT Sport work with XP sp3? It works for some.

That depends - what's the question?

😉

--
To say thanks for a helpful answer, please click the white star
0 Ratings
Highlighted
Moderator
Moderator
1,201 Views
Message 10 of 36

Re: Why doesnt BT Sport work with XP sp3?

Hi patches38,

 

I can take a closer look at this for you. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.

Thanks

Neil

0 Ratings